BUSINESS ANALYST/QUALITY ANALYST/BANKING PAYMENTS DOMAIN Experienced Business Analyst/ Quality Analyst(Functional Testing) with a demonstrated history of working in Banking Domain. Currently working on requirements elicitation and converting them to functional specifications and Managing requirements throughout the lifecycle, acts as a Liaison between stakeholders and Development team, prioritize the scope, Reviewing test documents. Performing End-To-End Testing, Regression Testing and monitor entire Test Development Life cycle(From Requirement gathering and analysis, Test Planning, Test Design, Test execution and Reporting of Defects till Test Closure), Defect Management and tracking through QC tools.

Front Desk Operations. Ensuring customer satisfaction by providing superior service delivery & achieving service quality norms. Managing, Monitoring and resolution of all complaints, investigations, and customer’s requests that originates in branchCustomer handling and servicing as KRA. Sound knowledge of various banking products and variants.Immense knowledge of banking policies and procedures.Managing Stocks and locker custodian. Handling all Non cash transactions from branch . Provide training and knowledge support to trainees and

End to End SalesProspect Analysis, Lead Generation, Counselling and Consulting key accounts.Managing Accounts

I interned at Birla Sunlife Insurance,New Delhi(Saket Branch) in the field of Finance.The major areas covered under this internship included Business plan activities, Online Share Trading(Fundamental & Technical Analysis),Portfolio Management, Equity Research ,etc.