Neeti Thakral Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Global Operations Team-> Elicited, analyze, validate, define and write the business requirements using interviews , document analysis, requirements workshops, surveys, use cases, scenarios, business analysis and workflow analysis-> Created artifacts like Business Requirement Document (BRD) / Functional Requirement Documents (FRD) for Corporate-level strategy and planning for Corporate Services (CSPs)-> Communicated functional requirements to non-technology stakeholders by creating easy to understand flow-charts, mock-ups, data flow diagrams and step by step processes-> Responsible to thoroughly understand and communicate stakeholder requirements and distribute relevant information, documentation and artifacts to project stakeholders-> Implemented various disciplines of a Software Development Lifecycle; requirements gathering, analysis and design, implementation, testing, deployment, change configuration and maintenance-> Identified, assessed, tracked and resolved issues and risks related to requirements' activities and deliverables examples include Customer Service and Digital Transformation-> Conducted user interviews, JAD sessions, focus groups for gathering & analyzing requirements using Agile SCRUM methodology-> Responsible for the preparation, completion and compliance of business requirements based on business needs-> Supported project financials management by estimating, benefit realization, tracking, forecasting-> Led multiple stakeholders in creating the Scope document for an enterprise wide program-> Managed product backlog, create user stories, epics and user cases documents-> Drafted Statements of Work (SOWs), requirements analysis, impact analysis

Workplace Xperience Team-> Produced high quality BRD for an enterprise wide initiative to transform all BMO Locations across North America to an employee friendly, technologically advanced workspace-> Supported cross functional partners in the development of system requirements, design, testing, change management, deployment, and deliverables-> Liaised with a team of consultants for the successful implementation of BMO’s Project Management Tool (Clarity PPM)-> Accountable for strategically planning & designing a practical, efficient, scalable solution for BMO’s long term strategic goals-> Supported QA team in developing test cases and overall testing strategy for SharePoint implementation -> Conducted GAP Analysis to bridge the gap between the business and technology solution providers -> Demonstrated thorough understanding of project methodologies such as Waterfall, Agile and iterative by creating detailed Business and Functional requirement documents-> Supported the enablement of technology to drive productivity and automation by conducting requirement workshops with a diverse group of stakeholders-> Analyzed and massaged large amounts of data by using Excel, VBA and SQL and created effective data visualizations to explain various data modeling scenarios to senior executives-> Created various project artifacts such as Project Charter and Business case which articulated Project Vision and Scope-> Supported the development of detailed project plans, work assignment, target dates & milestones-> Created Use Cases, Activity Diagrams, Wire Frames, Data Flow Diagrams etc. for large transformation projects-> Tracked the progress and overall effectiveness of the programs, initiatives, and activities-> Creating an agile workplace to bring together people, processes, and connectivity-> Experience in incident management and escalation process using ServiceNow tool

Wealth Management-> Supported requirements related project activities across the lifecycle of a project (design, development, testing, implementation)-> Translated standard business requirements into relevant, IT-specific summaries and instructions-> Knowledge of the Requirements Management Life Cycle and a good understanding of Project Delivery Life Cycle-> Daily audited and monitored financial source data and system reports for accuracy -> Trained resources on software systems on statistical techniques and data processing -> Prioritized requirements using MoSCoW prioritization approach and obtained a buy-in from stakeholders through effective consensus building techniques

Wealth & Retirement-> Supported Quality Assurance activities i.e. review test plan, test cases and provide guidance on testing and defect reporting-> Assessed resource requirements using MS Project and created detailed resource plans-> Coordinated the code deployments to QA environments and assists the client with UAT testing-> Interviewed with business users, stakeholders, and Subject Matter Experts (SME’s)-> Supported and guided QA team in writing test cases and tested the application for UAT to verify that all requirements were addressed by using requirement traceability matrix (RTM)

Capital Markets-> Served as the conduit between the business, external vendor and IT through which requirements flow-> Primarily managed ASP and BPO client accounts based upon product usage for medium and large size projects-> Supported the Project Manager/Lead or Product Owner to manage requirements related activities and deliverables throughout the project life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.) -> Facilitated Joint Application Design (JAD) sessions for communicating with all project directors and stakeholders and created process workflows, functional specifications, and project initiation artifacts-> Conducted walk-thru presentations on quantitative and qualitative financial data to review requirements with stakeholders and obtain sign off-> Developed GUI and prototypes with developers and end-users to perfect end-user requirements-> Created Mock-up forms in LucidCharts for better visualization and understanding of the software solution-> Identified continuous improvement opportunities by collecting and analyzing operations data by working closely with the IT team, business team & vendor in recommending, developing, and deploying -> IT solutions for FIS Oracle Billing and Revenue Management program