• Part of SaaS-Networking Team for US-based Client NCR Corporation.• Handle complex network issues and manage them within a fast-paced business environment.• Responsible for keeping all the software and hardware up-to-date in relation to security.• Hands-on experience on various security products including Cisco ASA, Checkpoint, and Fortinet.• Cater daily requests to permit/block traffic through the firewalls, VPN issues and troubleshoot network performance… Show more • Part of SaaS-Networking Team for US-based Client NCR Corporation.• Handle complex network issues and manage them within a fast-paced business environment.• Responsible for keeping all the software and hardware up-to-date in relation to security.• Hands-on experience on various security products including Cisco ASA, Checkpoint, and Fortinet.• Cater daily requests to permit/block traffic through the firewalls, VPN issues and troubleshoot network performance issues.• Implementing network changes in accordance with the change management process.• Schedule activities like the upgrade of the firewalls, switches, and routers to keep the network compliant with the organization’s policies.• Conduct proactive research to analyze security weaknesses and recommend appropriate strategies• Troubleshoot firewall problems like modifying firewall access rules according to security policy to mitigate user issues. Show less

Worked as a Network Engineer for Cisco TAC Project. Responsible for providing support and technical assistance (Break and Fix) for Security Networks (ASA & Firepower) to Cisco’s Global customers.Troubleshoot issues related to all Cisco ASA platforms, Source Fire, Firepower 2100, Firepower 4100, and Firepower 9300 (chassis platform), logical applications FTDs, and FMC. • Deploying and handling issues related to their installation, configuration, software upgrades, maintenance… Show more Worked as a Network Engineer for Cisco TAC Project. Responsible for providing support and technical assistance (Break and Fix) for Security Networks (ASA & Firepower) to Cisco’s Global customers.Troubleshoot issues related to all Cisco ASA platforms, Source Fire, Firepower 2100, Firepower 4100, and Firepower 9300 (chassis platform), logical applications FTDs, and FMC. • Deploying and handling issues related to their installation, configuration, software upgrades, maintenance, routing, connectivity, Intrusion events, IPS, and IDS-related issues.• Troubleshoot issues related to software bugs and reported vulnerabilities etc.• Performing scheduled activities like the upgrade of the devices.• Implement and support firewall solutions on Cisco ASA and Firepower Appliances.• Strong hands-on experience on Cisco ASA Next-Generation platforms and Firepower platforms.• Troubleshooting live networks for Policy deployment failure, Upgrade failure, Intrusion Events, Packet loss, Access Policies, etc. on Firepower Appliances.• Experience evaluating existing policies and optimizing the rules based on customer requirements.• Implement new Cisco Firepower IPS modules in Cisco ASA’s, tied to an FMC.• Perform testing of all SourceFire IPS/NGFW appliances. Create packet captures and snort rules to test SourceFire sensor operation and verification of traffic.• Work extensively on multiple severity issues and incident calls, driving them towards resolution by performing various troubleshooting techniques.• Hands-on experience in providing support on Network down scenarios and escalated calls.• Mentored new joiners, trained them, and helped them work on the reported issues effectively.• Support over a hundred Cisco Firewalls including Cisco ASA 5500 (legacy), Series 5500 - X, and Cisco Next-Generation Firepower Security Appliances in standalone and high availability (HA) configurations. Show less

• Part of the Global NOC Team as a NOC Engineer.• SPOC for all network and security-related incidents, changes, and transformations. • Troubleshoot customer issues related to firewalls, VPNs, and Proxies in a global scale multi-vendor technological environment • Worked in coordination with multiple internal network teams like the Security team, Voice/IPT (IP Phones, call managers), ISPs’ and ISDN providers for end-to-end ownership and restoration of the services. • Experience… Show more • Part of the Global NOC Team as a NOC Engineer.• SPOC for all network and security-related incidents, changes, and transformations. • Troubleshoot customer issues related to firewalls, VPNs, and Proxies in a global scale multi-vendor technological environment • Worked in coordination with multiple internal network teams like the Security team, Voice/IPT (IP Phones, call managers), ISPs’ and ISDN providers for end-to-end ownership and restoration of the services. • Experience in Service Management concepts primarily Request Fulfilment, Change, and Incident Management & Service Improvement. • Configuring IP, RIP, EIGRP, OSPF, troubleshooting, and maintaining customer Infrastructure. • Monitoring and proactively troubleshooting Global client’s network performance, optimizations of the network, high utilizations issues, latency, analyzing packet drops, etc. • Working on Severity 1 & 2 Network Fault calls/tickets and initiating Service Restoration-Team (SRT) meeting/call for its resolution within client agreed to SLA. • Acts as an escalation gate to resolve critical issues of the customers and internal teams. • Work closely with project management during transition and transformation, ensuring delivery within bound timelines while working with highly skilled engineers. Show less

Worked as an IT Executive, responsible for handling Network Infrastructure of Client Gojavas Pvt. Ltd.- Responsible for providing last-mile media on a leased line at warehouses from different ISP. - Technical support- handling of internal and PAN India leased lines networks at Warehouses. - Worked on core network routers & switches for troubleshooting issues. - Worked with the NOC team & different ISP for early link delivery within TAT. - Getting feasibility check done from… Show more Worked as an IT Executive, responsible for handling Network Infrastructure of Client Gojavas Pvt. Ltd.- Responsible for providing last-mile media on a leased line at warehouses from different ISP. - Technical support- handling of internal and PAN India leased lines networks at Warehouses. - Worked on core network routers & switches for troubleshooting issues. - Worked with the NOC team & different ISP for early link delivery within TAT. - Getting feasibility check done from various ISPs for ILL connectivity. - Proactive monitoring of LPC’s link uptime and raising tickets in case of link failure. - Generating reports and checking logs related to Network device performance. Show less