Neetu Nagdev Email & Phone Number

Ahmednagar

Airtel (DTH) Manager

Ahmednagar

A graduate professional with almost 4 and half years of experience in front and back office management.Had worked with the most admired company Max New York Life Insurance Co. Ltd as a CSE (Executive Customer Service) in Ahmednagar for almost 2 yrs.Proven abilities in team co-ordination and sales for achieving desired goals of branch and thus turnover.Rich experience in customer handling.Effective communication, interpersonal & problem solving skills.

Ahmednagar

Sustain the existing customer base and effectively manage the new borrowers.Generated repeat business through successful client follow-up. Provided support to the sales team, ensuring all sales and service objectives were met.Handling inbound calls from existing customer in a friendly, efficient and compliant manner. Offer excellent customer service whilst complying with relevant legislation such at the Data Protection Act. Identifying potential issues and being pro-active in identifying solutions. Responsible for correct process of customer service enquiry.Ensure that data is updated regularly and maintain high levels of accuracy.Determine the overall credit worthiness of a customer by personal portfolio analysis at prelim state of credit.Ensure that credit decisions confirm with credit policy and thereby reduce time line (TAT)Allocate cases to collection agencies and in house collection team and keep delinquency at minimum.Assisted in the training of new customer service representatives and associates. Prepared weekly sales reports for the sales team and sales management.Also prepared daily reports which was reported to office head.