Neetu M. Email & Phone Number

Berlin, De

Berlin, Germany

Bengaluru, Karnataka, India

Possess extensive expertise in utilising Level of Detail (LOD) expressions and various reporting elements within Tableau, including facts, attributes, calculated fields, sets, groups, parameters, hierarchies, transformations, filters, prompts and more.Created Price Provided/Accepted Status and other reports for OTTs (Order Tracking Tasks) for the entire ERP tower in Tableau using various bar charts, scatter plots, regression reference lines, heat maps, and other visual representations in accordance with the specific deliverable requirements.Automated daily reporting of Complaints which were registered in ServiceNow, using UiPath and Excel Macros, saving 10 hours per week of manual reporting work.Pulled high and very high priority tickets which were in Customer Action, from OSS SAP Marketplace and created a series of dashboards to forecast the trend and analyse the risk of those tickets, that are helpful for the Finance Department stakeholders to take necessary actions to mitigate those risks.Coordinated well with the O2C, Source-to-Pay and Product Supply domains’ leads and stakeholders to get the data from their domains in order to publish the report on potential backlog tickets for US/LATAM region and analyse the trend every month, also do the forecasting and share the same with the management, various domain heads, and stakeholders.Worked on reporting tools in SAP systems like SAM and SAP GUI and explored different ways to create my own reports.Analysed errors and the gaps in SAP tool’s system performance which was causing the delay in SAM system roles approval process, troubleshooting those data problems and proposed solutions which expedited the entire process.Created Excel Macros to dynamically control the updated data flow and made use of Advanced Microsoft Excel functions like XLOOKUP, HLOOKUP, VLOOKUP, Sort, Filter, SUMIF function, IF formulas, conditional formatting, pivot tables and pivot reporting to efficiently create few of the daily reports.

Bengaluru, Karnataka, India

Analysed eCommerce data to identify trends, patterns, and potential opportunities.Possessed expertise in composing SQL queries and creating database elements like tables, views, stored procedures, triggers, functions, and employing various SQL joins as well as window functions.Designed and analysed A/B tests to evaluate the impact of website changes, user experiences and marketing campaigns.Examined user journey and conversion funnels to identify opportunities for improvement. Evaluated factors that impacted conversion rates, such as page loading speed, user experience, and checkout processes.Generated reports and visual representations to communicate eCommerce data insights to various stakeholders, including management, marketing teams, and product managers.Utilised customer data analysis to segment the customer base and develop targeted marketing campaigns. Leverage data-driven insights to enhance the personalised shopping experience, provide product recommendations, and increase customer retention.Performed feature engineering, involving extracting financial key performance indicators (KPIs) and cleaning and organising data, and visualised different KPIs using Python libraries like seaborn, matplotlib, and plotly.Provided a comprehensive overview of the sales pipeline and outcomes, including forecasting trends through the analysis of historical sales data using reference lines.Employed advanced Microsoft Office skills to document the analysis and results effectively.

Washington, United States

Worked with the Service Catalog and Request Management team in doing knowledge transfers of functional requirements and assisting them from time to time during coding and unit testing.Understand the process of The New York City Employees’ Retirement System and the problem statementSuccessfully identified re-usable & OOB componentsPrioritised critical and core processes, prepared the plan, and coordinated with the designing team.Identified, Consolidated, Implemented and Maintained the customisation details, reviewed catalogs using catalog manager in ServiceNow and then uploaded it to the platform.Examined reports generated from the Asset Management platform and matched similarities by querying the database. The results were subsequently published to the ServiceNow platform.Reviewed the business rules that were set in the DB which helps the ticketing system to approve the priority levels and verify the same with the platformProduced predictive reports using Tableau and shared them with the Change Management team. Subsequently, the reports were published on the platform for other Line-Of-Business personnel to review.Assisted Senior Business Analysts in taking MOMs and collaborated with stakeholders to gain a comprehensive understanding of their requirements, application structure, and preferred visual design.Developed Business Requirement Documents and formulated plans for dashboard creation.Employed Visio to generate Use Case diagrams and Activity diagrams.

Master Of Science - Ms, Information Technology

Bachelor Of Engineering (B.E.), Computer Science

Pre University Education, Pcmb

Sslc, 91%