Neeva Johny Email & Phone Number

Scarborough, Canada

1. Providing quick and accurate solutions to customer technical issues ensures minimal disruption and enhances customer satisfaction.2. Maintaining clear and empathetic communication with customers throughout the support process builds trust and ensures they feel valued.3. Anticipating potential issues and addressing them before they escalate helps prevent customer frustration and improves their overall experience.4. Offering resources like FAQs and troubleshooting guides enables customers to resolve common issues independently, reducing the need for repeated support.5. Gathering and utilizing customer feedback to refine products and services ensures that the company meets customer needs effectively, fostering loyalty and long-term relationships.

Canada

1. Delivered excellent customer service, assisting with inquiries and ensuring a positive shopping experience.2. Accurately handled cash, credit, and debit transactions, maintaining balanced registers.3. Effectively communicated with customers and team members, including managing phone inquiries.4. Resolved customer concerns swiftly and managed multiple tasks in a fast-paced environment.5. Worked with colleagues to maintain operational efficiency and enhance the customer experience.

Thrissur, Kerala, India

1. Developed user-friendly and responsive interfaces for the billing software, ensuring that users could easily navigate and perform tasks efficiently.2. Built and maintained reusable React components, which contributed to a consistent look and feel across the software and streamlined development processes.3. Implemented state management solutions to handle dynamic data and user inputs, ensuring that the billing software operated smoothly and efficiently.4. Collaborated with back-end developers to integrate front-end components with APIs and databases, enabling real-time data processing and updates within the billing software.5. Conducted thorough testing to identify and fix bugs, optimized performance, and ensured the software met high standards of quality and reliability.

Postgraduate Diploma, Information Technology Business Analysis

B.Tech, Computer Science And Engineering

Education record