As a dedicated professional with a passion for numbers and a keen eye for detail, I thrive on transforming raw data into actionable insights. With hands-on experience in data analysis and reporting, I have honed my skills in deciphering complex datasets and crafting comprehensive reports. My analytical mindset allows me to uncover meaningful patterns and trends, enabling informed decision-making within organisations. I am driven by the challenge of translating data into compelling narratives, empowering businesses to make strategic choices based on evidence. My experience has equipped me with the ability to navigate various data analysis tools and methodologies, ensuring accuracy and reliability in the reports I produce. I am enthusiastic about leveraging my expertise to contribute effectively to projects and initiatives, utilizing my passion for numbers to drive impactful outcomes.
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Bi AnalystPockee Suite Aug 2024 - PresentAthens Metropolitan Area -
Workforce Management & Reporting AssistantPeoplecert Jul 2022 - Aug 2024Athens, Attiki, Greece● Generating and reporting on regular and ad-hoc performance, operational andproductivity KPIs to the Management● In charge of reporting, including maintaining reports, analyzing businessproblems, and integrating solutions, check data for mistakes and inconsistencies● Building and continuously improving all the necessary excel tools that supportthe reporting procedure● Communicating with SELT stakeholders (Prometric, OTC team, CS team, SELTsites and managers) regarding the coverage of exams’ needs● Proactively detect weak points in the scheduling of SELT exams and proceed tocorrective actions● Forecast contact and SELT exam volumes on an hourly, daily, weekly, monthlyand annual basis, based on historical and sales data -
Online Exam Center Representative, Proctor – TroubleshooterPeoplecert May 2020 - Jul 2022Athens, Attiki, Greece● Provided quality customer service● Ensured that candidate validation is performed according to exam requirements● Actively monitored the candidates● Resolved candidates’ technical issues prior or during the exam● Communicated effectively with colleagues and superiors.
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Customer Service RepresentativeVodafone Jun 2017 - Feb 2020● Worked to achieve high customer satisfaction rates by providing optimalcustomer service● Received and responded to customer’s requests● Received incoming calls and redirected accordingly -
Work StudyThe American College Of Greece Jan 2017 - May 2017 Receive incoming calls and redirected accordingly Provided administrative and secretarial support to the Manager Control who was entering the office -
Food And Beverage InternAtlantica Hotels & Resorts May 2016 - Sep 2016Kolybia, Rhodes♣ Provided quality customer service♣ Received and responded to customers’ orders♣ Polished wine and champagne glasses♣ Polished cutlery♣ Responsible for refilling the desert buffet♣ Responsible for the cleanliness of the buffet during dinner
Nefeli Karagianni Skills
Nefeli Karagianni Education Details
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Data Science -
Deree - The American College Of Greece, Study Abroad & InternationalInternational Tourism And Hospitality Management
Frequently Asked Questions about Nefeli Karagianni
What company does Nefeli Karagianni work for?
Nefeli Karagianni works for Pockee Suite
What is Nefeli Karagianni's role at the current company?
Nefeli Karagianni's current role is "Data Wizard & Reporting Warlock".
What schools did Nefeli Karagianni attend?
Nefeli Karagianni attended Rome Business School, Deree - The American College Of Greece, Study Abroad & International.
What are some of Nefeli Karagianni's interests?
Nefeli Karagianni has interest in Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Nefeli Karagianni known for?
Nefeli Karagianni has skills like Customer Service, Microsoft Office, Microsoft Excel, Management, Microsoft Word, Powerpoint, Leadership, Social Media, Marketing, Public Speaking.
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Nefeli Karagianni
Nijmegen
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