Nefertari Ward, Cfp® Email & Phone Number

Charlotte, NC, US

United States

Remote

• Conducted financial assessments for highly compensated retirement plan participants to provide portfolio reviews and discuss complex planning strategies such as net unrealized appreciation, social security.
• Collaborated with leadership to develop and implement standards of practice and process improvement procedures for the rapidly expanding Financial Wellness Team.
• Committee lead of the Black employee resource group (BOLD) initiative to develop an outreach and education program for marginalized populations. Developed a series of fire-side chats for employees entitled, “Financial.

Charlotte, North Carolina

• Managed a book 237 high net worth investors, valued at $218M, overseeing their financial planning and investment strategies.
• Developed, presented, and implemented personalized financial plans, incorporating investment strategies, retirement planning, tax optimization, estate planning and risk management.
• Conducted quarterly reviews and adjusted financial plans based on market trends, client life changes, and economic factors. Maintained 94% book retention, year over year.
• Completed a one-year internship as a retirement plan relationship manager. The leadership program centred on preparing candidates for the role of relationship manager of mid and large market retirement plans. Program.
• Partnered with corporate recruiting teams and employee resource groups to attract top talent from historically Black colleges and universities to by recruiting 5 graduates to the financial advisor development program.
• Served as mentor and coach for less tenured financial advisors and those interested in the advice career path, focusing on personal and professional development opportunities.

Charlotte, NC

• Wealth manager of a book of business for 625 families with assets totalling $1.3B in Vanguard proprietary investments.
• Maximized client experience by managing administrative operations relating to monetary requests, problem resolution, and service recovery.
• Employed the use of data analytics and consultative dialogue to create value and position wealth management solutions such as asset consolidation, advice and asset management, trust services, estate planning and.
• Collaborated with the cross-site team of 6 to create an open communication channel between high-net-worth relationship managers and the retail retirement associates, equipping them with the knowledge to resolve.
• Advocated for diversity, equity, and inclusion by partnering with employee resources groups to create WINGS (Women Integrating and Networking for Growth and Success); a mentorship program for 20 Black women, fostering.

Malvern, PA

• Recommended suitable retirement solutions for small business owners using a consultative needs-based approach.
• Managed inbound account transfers from $100,000 to $1M, small business retirement plan set up and implementation.
• Converted 56% of prospects for a delivery of $5.9M in assets to the Vanguard platform in 2014 and 66% of sales prospects for a delivery of $7.3M in assets to date in 2015.
• Pennsylvania site lead for the Retail Retirement Center (RRC) communications team. Lead a team of three locally, and eight across Vanguard sites, to provide company wide updates on complex retirement concerns in retail.
• Directed the full life cycle design, development, and launch of the Small Business Retirement Solutions (SBRS) portion of the RRC SharePoint page and acquired sponsorship from management, facilitating process improvement
• Served as an SBRS Subject Matter Expert in developing an updated service agreement between SBRS, RRC, and Concierge Services.

Allentown, PA

• Responsible for the sale, full life cycle design and implementation of an ERISA compliant company sponsored retirement plan integrated with ADP payroll services for the small market.
• Fostered and maintained relationships with external payroll and retirement sales executives within an assigned territory to develop strategies to stimulate sales.
• Conducted virtual education and enrollment presentations for plan sponsors and participants regarding plan specifications, suitable investment strategies, and the tax advantages of saving for retirement.
• Collaborated with payroll operations to ensure that employee deferrals were processed in a timely manner, in accordance with IRS & DOL regulations.

Charlotte, North Carolina Area

• Employed a variety of traditional marketing techniques to identify prospects, build and maintain strong relationships and educate them on the financial planning process.
• Represented a full line of insurance, annuity, and investment products suitable for individuals and businesses.
• Assessed client financial objectives, risk tolerance, time horizon, and underwriting risks to provide a holistic financial plan.

Charlotte, North Carolina Area

• Recommended financial strategies to employees recently separated from their employer sponsored retirement plan.
• Responsible for leading a team of 4 – 6 non licensed customer service representatives. On-boarded, mentored and handled escalated calls for this group.
• Leveraged technology to provide business solutions to financial advisors and plan sponsors to deliver $1.1million in assets to the Rollover Systems platform.

Charlotte, North Carolina Area

• Liaised between independent financial advisors and the retirement operations group to resolve processing issues and complete escalated requests.
• Utilized Siebel CRM to manage and prioritize cases in order to meet established SLA guidelines.
• Performed statistical analysis to identify trends and maintain a repository of completed service requests.
• Processed contribution and distribution requests utilizing the automated clearing house (ACH) and fed funds wire system, required minimum distributions (RMD’s), qualified domestic relation orders (QDRO’s), asset.

Charlotte, North Carolina Area

• Assisted clients with the sale and purchase of residential real estate including land, new home construction, foreclosures and short sales.
• Prepare documents such as representation contracts, purchase agreements and closing statements.
• Liaise with loan officers to insure clients remained eligible for financing and all requirements were met to close by the agreed upon date.

Charlotte, North Carolina Area

• Life insurance subject matter expert; managed the life insurance underwriting process from application to issue. Liaised between the applicant and underwriter to ensure all risk requirements were met and policy issued.
• Participated in the full life cycle design, testing and implementation of the proprietary VUL product.
• Participated in the NY Reg 60 audit, and implemented process improvements to ensure the department remained at 100% compliance.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Associate Of Science - As, Registered Nursing/Registered Nurse, 3.0

Bachelor Of Arts (B.A.), Psychology