Nefertari Ward, Cfp® Email & Phone Number

Charlotte, Nc, Us

United States

Remote

▪ Conducted financial assessments for highly compensated retirement plan participants to provide portfolio reviews and discuss complex planning strategies such as net unrealized appreciation, social security optimization, retirement income planning, incentive and non-qualified stock option execution strategies. ▪ Collaborated with leadership to develop and implement standards of practice and process improvement procedures for the rapidly expanding Financial Wellness Team.▪ Committee lead of the Black employee resource group (BOLD) initiative to develop an outreach and education program for marginalized populations. Developed a series of fire-side chats for employees entitled, “Financial Literacy Conversations: Empowering the Black middle class to secure their financial futures.”

Charlotte, North Carolina

▪ Managed a book 237 high net worth investors, valued at $218M, overseeing their financial planning and investment strategies.▪ Developed, presented, and implemented personalized financial plans, incorporating investment strategies, retirement planning, tax optimization, estate planning and risk management.▪ Conducted quarterly reviews and adjusted financial plans based on market trends, client life changes, and economic factors. Maintained 94% book retention, year over year.▪ Completed a one-year internship as a retirement plan relationship manager. The leadership program centred on preparing candidates for the role of relationship manager of mid and large market retirement plans. Program curriculum focused on developing and maintaining strong relationships with plan decision makers, planning and conducting effective meetings with Plan Sponsors and Plan Advisors, and leading the internal team including but not limited to client service administrators, strategic resource consultants and sales associates.▪ Partnered with corporate recruiting teams and employee resource groups to attract top talent from historically Black colleges and universities to by recruiting 5 graduates to the financial advisor development program.▪ Served as mentor and coach for less tenured financial advisors and those interested in the advice career path, focusing on personal and professional development opportunities.

Charlotte, Nc

▪ Wealth manager of a book of business for 625 families with assets totalling $1.3B in Vanguard proprietary investments.▪ Maximized client experience by managing administrative operations relating to monetary requests, problem resolution, and service recovery.▪ Employed the use of data analytics and consultative dialogue to create value and position wealth management solutions such as asset consolidation, advice and asset management, trust services, estate planning and charitable giving. ▪ Collaborated with the cross-site team of 6 to create an open communication channel between high-net-worth relationship managers and the retail retirement associates, equipping them with the knowledge to resolve retirement inquiries and maximize client satisfaction.▪ Advocated for diversity, equity, and inclusion by partnering with employee resources groups to create WINGS (Women Integrating and Networking for Growth and Success); a mentorship program for 20 Black women, fostering a positive work culture. WINGS was influential in the promotions of 9 women to leadership or specialist roles.

Malvern, Pa

▪ Recommended suitable retirement solutions for small business owners using a consultative needs-based approach. ▪ Managed inbound account transfers from $100,000 to $1M, small business retirement plan set up and implementation.▪ Converted 56% of prospects for a delivery of $5.9M in assets to the Vanguard platform in 2014 and 66% of sales prospects for a delivery of $7.3M in assets to date in 2015.▪ Pennsylvania site lead for the Retail Retirement Center (RRC) communications team. Lead a team of three locally, and eight across Vanguard sites, to provide company wide updates on complex retirement concerns in retail retirement accounts.▪ Directed the full life cycle design, development, and launch of the Small Business Retirement Solutions (SBRS) portion of the RRC SharePoint page and acquired sponsorship from management, facilitating process improvement▪ Served as an SBRS Subject Matter Expert in developing an updated service agreement between SBRS, RRC, and Concierge Services.▪ Leveraged change management by training 5 employees on product knowledge and transition from service to sales, increasing brand awareness and revenue generation.

Allentown, Pa

▪ Responsible for the sale, full life cycle design and implementation of an ERISA compliant company sponsored retirement plan integrated with ADP payroll services for the small market.▪ Fostered and maintained relationships with external payroll and retirement sales executives within an assigned territory to develop strategies to stimulate sales. ▪ Conducted virtual education and enrollment presentations for plan sponsors and participants regarding plan specifications, suitable investment strategies, and the tax advantages of saving for retirement.▪ Collaborated with payroll operations to ensure that employee deferrals were processed in a timely manner, in accordance with IRS & DOL regulations.

Charlotte, North Carolina Area

▪ Employed a variety of traditional marketing techniques to identify prospects, build and maintain strong relationships and educate them on the financial planning process. • Represented a full line of insurance, annuity, and investment products suitable for individuals and businesses.• Assessed client financial objectives, risk tolerance, time horizon, and underwriting risks to provide a holistic financial plan.

Charlotte, North Carolina Area

▪ Recommended financial strategies to employees recently separated from their employer sponsored retirement plan.▪ Responsible for leading a team of 4 – 6 non licensed customer service representatives. On-boarded, mentored and handled escalated calls for this group.▪ Leveraged technology to provide business solutions to financial advisors and plan sponsors to deliver $1.1million in assets to the Rollover Systems platform.

Charlotte, North Carolina Area

▪ Liaised between independent financial advisors and the retirement operations group to resolve processing issues and complete escalated requests. ▪ Utilized Siebel CRM to manage and prioritize cases in order to meet established SLA guidelines.▪ Performed statistical analysis to identify trends and maintain a repository of completed service requests.▪ Processed contribution and distribution requests utilizing the automated clearing house (ACH) and fed funds wire system, required minimum distributions (RMD’s), qualified domestic relation orders (QDRO’s), asset transfer requests via the ACAT system, Roth conversions, recharacterizations; deposit and tax code corrections on employer sponsored retirement plans.

Charlotte, North Carolina Area

▪ Assisted clients with the sale and purchase of residential real estate including land, new home construction, foreclosures and short sales.▪ Prepare documents such as representation contracts, purchase agreements and closing statements.▪ Liaise with loan officers to insure clients remained eligible for financing and all requirements were met to close by the agreed upon date.

Charlotte, North Carolina Area

▪ Life insurance subject matter expert; managed the life insurance underwriting process from application to issue. Liaised between the applicant and underwriter to ensure all risk requirements were met and policy issued within a 60 - day SLA. ▪ Participated in the full life cycle design, testing and implementation of the proprietary VUL product.▪ Participated in the NY Reg 60 audit, and implemented process improvements to ensure the department remained at 100% compliance.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Associate Of Science - As, Registered Nursing/Registered Nurse, 3.0

Bachelor Of Arts (B.A.), Psychology