Business system planning, organization development, technology blueprints,system audits, Call Center design, staff recruitment and project management services.

Direct Company Business System Infrastructure:• Responsible for the implementation and maintenance of Computer, Servers, emails, VPN. firewalls, AntiVirus, Spam filtering.• Manage project to integrate new business into actual computer infrastructure and call center to assure ongoing support of business operations.• Support Insurance Agents with New Carriers Technology Implementations.• Design, Program, Maintain and Enhance In-house Agency, Call Center, Document and Assets Management Systems base on business needs.• Design and Implement Company Websites and related systems.

Full responsibility of Company Operational Team, Policies and Procedures for Product Development, Customer Service, Technical Support, Quality Procedures, Business Operations and Training. Leading all aspects of overall critical work in software analysis, design, development, documentation, technical aspects of product implementation/rollout and post-implementation support, as well as quality, testing and training of the EHR product to ensure deadlines were delivered in a timely manner.Completed Software redesign in clinical, e-prescription, reports and billing modules to apply to CCHIT and ONC Certifications on the projectd timeline. - Successfully Achieved CCHIT Comprehensive Certification - July 2010 - Successfully Achieved ONC-ATCB 2011/2012 - Complete EHR Certification with 4 of 5 start on usability – November 2010.Completed 300 EHR offices implementations including selling computer equipment, network design and training for over 500 healthcare users.Lead design and maintaining IT infrastructure including server hardware, Server consolidation through use of VMware environment, data storage, switching and routing, backups, email, firewall, spam filtering, VPN, mobile devices, network monitoring, and all Microsoft technologies.

Restructured IT group to increase efficiency and improve customer satisfaction. Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a rapidly growing infrastructure and increased demands from multiple business units.Standardized network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security. Implemented policies and procedures regarding network equipment, maintenance, and monitoring.Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance.Responsible for the implementation and maintenance of Dell Servers and storage hardware, Blackberry Enterprise Server, Cisco routing, switching, VPN and firewalls, AntiVirus, Spam and AV filtering.Developed plans to ensure Security, Consistency and Integrity of data between systems to directly connect our multi practice providers enabling a secure transfer of eligibility, referrals, claims, encounter and provider directory information.

Direct the Operations Division composed of the following departments: Customer Serviceand Technical Support Call Center, Special Projects/Implementations and harmonize interactions at all levels within the organization in conformity with the PR Insurance Companies, HIPAA regulations and applicable federal and state laws.Lead, manages and monitors the whole operational activity of the company in conformity with the HIPAA regulations and standards.Direct and evaluate the Operations performance and existing products and services and propose solutions to expand and improve them.Develop plans to ensure Security, Consistency and Integrity of Company Information.Lead HIPAA regulations software implemetation for X12 transactions to over 10,000 primarily healthcare professional 60 hospitals and 15 insurance companies covering Medical, Dental and Institutional.

Corporate entity that fully owned a Mental Health Hospital, five clinics and a Managed Care Mental Health Company with six Satellite Clinics.Direct and manages all IT and Call Center activities performed for internal staff and external clients, including requests, reports, special projects and ensures all Corporate Security Policies and Procedures are followed. Successfully managed the installation of the technological infrastructure at the company's Managed Care Company, and six outpatient clinics including an enterprise-wide Information System.Evaluate/Design all Infrastructure, requests for hardware/software, Design and deployment of Call Center, Data Warehouse changes and coordinated systems implementations.