Negin Forghani Email & Phone Number

Vancouver, British Columbia, Canada

Malaysia

• Facilitated Agile events including daily stand-ups, sprint planning, and retrospectives to maintain team alignment and project momentum.
• Led cross-functional teams to deliver projects on time and within budget, ensuring alignment with business goals.
• Streamlined workflows to improve project efficiency, resulting in quicker, more reliable software releases.
• Collaborated with stakeholders to define project requirements, enhancing clarity and client satisfaction.
• Utilized tools like JIRA and Confluence to track progress, optimize workflows, and report project status.
• Developed and maintained comprehensive project documentation, ensuring transparency and accountability.

Malaysia

• Gathered and translated business requirements into detailed system specifications to align with project objectives.
• Conducted system analysis to identify efficiency improvements and reduce operational costs.
• Led system testing and UAT, ensuring software quality and compliance with specifications.
• Developed process documentation and user manuals to facilitate smooth system implementation.
• Collaborated with cross-functional teams to ensure on-time project delivery and stakeholder satisfaction.
• Leveraged tools like JIRA, Confluence, and Microsoft Visio for efficient project management.

Malaysia

• Assisted in gathering and analyzing business requirements to ensure alignment with project objectives.
• Supported the design and development of system solutions, collaborating with senior analysts.
• Conducted system testing and troubleshooting to resolve software functionality issues.
• Created and maintained documentation such as process flows and user guides.
• Provided technical support and training to end-users to optimize system adoption.
• Used Microsoft Visio for process mapping and data analysis to improve workflows.

Malaysia

• Provide first-line support to end-users, troubleshooting hardware, software, and network issues.
• Diagnose and resolve technical problems via phone, email, or remote access tools.
• Install, configure, and maintain software applications, operating systems, and hardware components.
• Document and track support requests, escalating complex issues to senior technicians when necessary.
• Assist with system upgrades, updates, and installations, ensuring minimal disruption to users.
• Collaborate with IT teams to ensure timely resolution of technical issues and improve support processes.

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer Hardware