• Facilitated Agile events including daily stand-ups, sprint planning, and retrospectives to maintain team alignment and project momentum.• Led cross-functional teams to deliver projects on time and within budget, ensuring alignment with business goals.• Streamlined workflows to improve project efficiency, resulting in quicker, more reliable software releases.• Collaborated with stakeholders to define project requirements, enhancing clarity and client satisfaction.• Utilized tools like JIRA and Confluence to track progress, optimize workflows, and report project status.• Developed and maintained comprehensive project documentation, ensuring transparency and accountability.

• Gathered and translated business requirements into detailed system specifications to align with project objectives.• Conducted system analysis to identify efficiency improvements and reduce operational costs.• Led system testing and UAT, ensuring software quality and compliance with specifications.• Developed process documentation and user manuals to facilitate smooth system implementation.• Collaborated with cross-functional teams to ensure on-time project delivery and stakeholder satisfaction.• Leveraged tools like JIRA, Confluence, and Microsoft Visio for efficient project management.

• Assisted in gathering and analyzing business requirements to ensure alignment with project objectives.• Supported the design and development of system solutions, collaborating with senior analysts.• Conducted system testing and troubleshooting to resolve software functionality issues.• Created and maintained documentation such as process flows and user guides.• Provided technical support and training to end-users to optimize system adoption.• Used Microsoft Visio for process mapping and data analysis to improve workflows.

• Provide first-line support to end-users, troubleshooting hardware, software, and network issues.• Diagnose and resolve technical problems via phone, email, or remote access tools.• Install, configure, and maintain software applications, operating systems, and hardware components.• Document and track support requests, escalating complex issues to senior technicians when necessary.• Assist with system upgrades, updates, and installations, ensuring minimal disruption to users.• Collaborate with IT teams to ensure timely resolution of technical issues and improve support processes.• Maintain accurate records of support activities and solutions for future reference and knowledge sharing.