Negin Rezaei Email & Phone Number

Tehran, Iran

• Spearheaded the comprehensive manual and automated testing process for web-based financial accounting software, achieving over 95% test coverage and reducing bug detection time by 40%, enhancing overall product.
• Designed, documented, and tracked test plans, test results, analysis, and bug reports within the team and collaborated with +5 departments during test execution.
• Developed +3000 test cases and reported +2000 bugs in Azure DevOps, a web-based test management… Show more
• Developed +3000 test cases and reported +2000 bugs in Azure DevOps, a web-based test management tool.
• Participated in meetings with 10-member agile development team which included designers, product owner, and +5 developers to comprehend requirements and formulate comprehensive test cases and test scenarios.
• Conducted rigorous application compatibility assessments on Windows OS, targeting 4 major browsers which included Internet Explorer, Firefox, Edge, and Chrome.

Tehran, Iran

• Identified +100 software bugs, tested them, and delivered detailed compatibility reports to the development team.
• Task Scheduling in order to received, clarified, analyzed system needs, troubleshooting errors, controlled, and monitored customer questions, complaints, and problems then successfully resolving 80% of the issues.
• Demonstrated analytical skills with the ability to analyzed data accurately and possessed a focus and Problem-solving proficiency.
• Performed +100… Show more
• Performed +100 tasks in the ticketing system, planned, scheduled, and prioritized the execution of requests.
• Collected and catalogued +500 customers information for easy access. Show less

Tehran Province, Iran

• Prepared with the VoIP system, overseed and managed +5 voice-over-IP services for effective communication.
• Provided troubleshooting skills to resolved technical problems and cooperated directly with +5 developers to resolved CRM issues.
• Discovered +100 customer’s needs, offered solutions, and solved problems collaboratively within groups and documents defects along with their potential impacts.