Responsible for complete Daimler After Sales Business existing of Wholesale and own Retail organization established on four different locations (Sofia, Plovdiv, Varna and Burgas).With a team of more than 250 employees ensuring a professional After Sales Services in order to keep high customer satisfaction and revenue retention.

Responsible for supervising of complete After Sales business, budgeting, customer follow-up and general business plans in order to ensure profitable financial business and high customer satisfactionBuilding, leading, motivating and developing highly successful team members to achieve and deliver set targetsFormulating department budget, conducting operational planning, developing and using various reporting tools to facilitate department planning and controllingDefining and assisting in development of an annual after sales marketing planMonitoring and assessment of dealer After Sales standards fulfillment

Mandated by Daimler AG/ Stuttgart and contracted with Weststar Associates Limited as Fleet Consultant in providing service to Transport Services Limited.Main task are to professionalization, steering and monitoring of workshop activities in order to ensure compliance with rules and regulations of Daimler AG. Advising management in strategical and operational topics by proposing adequate solutions. Creating and implementing a project/ development plan for a new workshop project and monitoring the milestones.Weststar Associates Limited is the authorized Distributor for Mercedes-Benz, Chrysler/Jeep/Dodge/RAM in the Federal Republic of Nigeria for sales of aftersales with more than 100 employees. Since 2007 with the head office in Lagos and own branch in Abuja and a dealer network of 9 authorized partners across Nigeria.Transport Services Limited is an indigenous Logistics and Transportation service provider in securing transportation of goods/products. Founded since 2001 with more than 800 employees it is one of the largest privately owned Logistics companies with largest transportation volume in Nigeria. With about new 500 Mercedes-Benz trucks service is given to customers like Lafarge Africa Plc, PZ Cussons Plc, PZ Wilmar, Unicem, Guinness Nigeria Plc, Oando Plc, Forte Oil Plc.

Establishing of Daimler Sales & After Sales standards and ensuring complaint abidance of adequate processes in the Iraqi market.Ensuring profitability of the operation under manufacturer’s policy guidelines and complying with the stakeholder requirement.Guiding, planning and motivating the dealership through leadership and solid business practice.

In charge for establishment of the After Sales standard for commercial vehicle franchised Daimler partner in the Iraqi market.Iraqia Automotive Trading Ltd is one of the sister companies of Par Global Holding in Dubai, which has in its portfolio Porsche, Audi and VW placed in Kurdistan, Baghdad and Najaf.Elaborating of the market related After Sales project plan which is in conformity with the Daimler Dealer Retail Standard.Establishment of the 3S workshop facility in total of 5500 m2 with a capacity of 18 truck and 6 van pits, from the layout design phase to completion of the facility.This includes planning, ordering and installing of all necessary equipment and tools, parts warehouse equipment.Recruitment, assessment and training plan for all after sales employees in cooperation with Daimler Regional Training center in Dubai.Implementation of the After Sales system which includes After Sales reporting, analysis, planning and reporting, workshop & parts analysis and KPI`s, product liability, customer complaint management & CSI, technical service & parts complaint, service measures & recallEnsure professional cooperation from companies Dubai office with Daimler Regional Center in regard to After Sales support & communication which includes market management, technical operation, warranty handling, supply chain & parts logistics.

Responsible for the complete Bus After Sales business for the markets Serbia and Montenegro. Ensuring constantly growth of KPI`s (labour, spare parts) and CSI. Customer complaint management and active/ regular customer visits. Responsible for developing and supporting of bus network. Defining and responsible for marketing activities and market budget. Supervising of After Sales managers Responsible from network and of the workshop manager in own dealership. Defining the qualification needs and training plan for the dealer network.Active member of the worldwide AS Manager congress of Daimler BusesDirectly managing 10 people and indirectly 21 peopleReporting to the EvoBus Managing DirectorCSI rating for 2011 was 85%?Total spare parts sales in 2011 was 1.0 mil. EURProductivity/ Efficiency/ Effectiveness in 2011 were 79%/ 85%/ 67%

Establishing the Headquarter Service department with new employees.Responsible for all service issues (warranty/goodwill, recalls, customer reclamation management, technical support, S24h topic, technical equipment, special tools, target agreements, service contracts for commercial vehicles and service packages for passenger cars) on wholesale level for the markets Serbia and Montenegro. I managed 5 directly and 72 indirectly peopleCSI rating increase from 78 - 89%Productivity/ Efficiency/ Effectiveness in average 75-80%/ 80-85%/ 65-70%Over 5.000 warranty claims/ yearFFV (Fixed First Visit) above 93%

Administration of Warranties and RecallsService Advisor of VIP customers (Embassy)

Warranty managmentLiterature, workshop equipment & special tools administrationCustomer complain managementTechnical product careInternational technical trainings in VW-Wolfsburg and Audi-Ingolstadt and providing trainings in own Training Centar-BelgradeService advisor in own Retail for VW and Audi vehicles

Workshop management, Technical support, Trainings in Subaru-Wien, Customer CareSpare Ordering, disposition, customizing, selling, customer spare parts aquisition