• Prospected potential customers by introducing them to the products or services of these two companies with the main objective of becoming consumers and then inviting them to be part of my network, reaching a total of 143 people on my structure at Vivri and 30 people at Nuskin. • Managed various prospecting techniques such as cold calls and management of social networks through the elaboration of advertising designs and strategies to increase sales.

• Elaborated and implemented the Business Plan, analyzing the products and services to offer vs potential customers and competitors, implementing strategies to position ourselves in the market. • Interacted regularly with intermediaries (wedding and event planners) to attract more customers. • Held responsibility for logistics, operation and delivery of final product, optimizing processes to reduce costs and time, always taking care of the quality for the total satisfaction of the customer. • Directed contact with customers in order to understand their needs and as after-sales service to identify the opportunity areas and develop improvement strategies. • Coordinated and followed-up projects, based on a specific schedule for timely deliveries. • Planned and prepared our participation as official sponsors of the First Big Brides Race at CDMX in 2015, allowing us to expand our brand exposure to more than 1K potential customers and other service providers in the industry.

• Planned and executed collection strategies to achieve organizational goals. • Supervised collection’s team (1 supervisor and 5 collection agents). • Monitored random calls to identify opportunity areas and provide feedback to the team once a week to improve collection processes and strategies. • Created and implemented special collection programs as a strategy to reduce portfolio delinquency.• Planned integration dynamics to keep the team motivated, in addition to constant training. • Prepared annual budget. • Prepared and analyzed monthly and payroll reports. • Directed contact with third party providers and with Mexican and foreign customers. • Reported directly to the VP of Consumer Affairs. • Achieved and maintained an annual recovery of 95% of maintenance fees (delinquent and preventive portfolio).

• Directed supervision of collection agents. • Reported directly to Collections Management. • Monitored regular calls to maintain a high standard quality of service. • Enforced constant communication with agents giving feedback on their performance. • Assessed possible problems to maintain customers satisfaction. • Solved biggest customer cases transferred by collection agents by making decisions that ensure customer satisfaction and do not affect the company.

• Performed outbound and inbound calls to collect preventive and delinquent maintenance fees. • Applied persuasion and negotiation methods to ensure collection of maintenance fees. • Handled objections and found solutions to achieve the monthly goals. • Supported customer service. • Solved constant doubts of customers being subject matter expert around the business.