Neha Abbad Email & Phone Number

Noida, Uttar Pradesh, India

Co-founder and Chief Operating Officer @ CyberSigma. SME in Security Consulting and Compliance

Consulting and implementation of PCI-DSS and SOC services.

Nashik

Lead Auditor and Consultant for ISO 27001, 9001 and 20000

Nasik Area, India

• Audits for Certifying Authority Capricorn hosted out of ESDS Data Centers - As an Internal Auditor of the project, I’m responsible for conducting monthly audits verifying the documents, records and the logs, Quarterly.
• External Auditor for mid-scale companies/ organizations – I’ve performed the role of an external auditor to organizations such as the Library Committee of Nashik, wherein I independently handled the audit of their.
• Banking Audits – Specific to IT infrastructure level audits as majority of co-operative banks as well as Union Bank of India have hosted their IT workload on ESDS cloud
• Departments (Government of India) Audits – Act as the Internal Auditor for multiple government customers who have hosted their IT workload on cloud in line with the guidelines of Government of India.
• MeitY Compliance - Single Point Of Contact for getting ESDS empaneled in the prestigious MeitY Cloud Service Provider empanelment. As a part of my scope I formed a core team comprising of representatives of various.
• Due Diligence – under the supervision of the Quality Head, I was an integral part of multiple due diligence audits from the investors wherein I learnt certain financial audit skills and processes.

Nasik Area, India

• In my capacity as an Internal Auditor I’ve single handedly executed Process Mapping for each process within the organization which in turn was verified by each stakeholder. I was responsible for drafting the Business.
• ISMS 27001:2015 Audits – My team conducts Internal Audits for ISMS 27001 on quarterly basis and report is shared with the management and the concerned gaps identified during audit are closed by the respective team.
• TIA 942 / Uptime Certification – For ESDS Data Centers in Nashik and Mumbai drafting the policies and complying to the checklist as per Uptime, TIA norms by coordinating with the internal Datacenter management team.
• PCI_DSS Security Standards - Due to evolving Banking norms, PCI_DSS became mandatory for bank server hosting provider. In my official capacity I aligned with Panacea, a leading consultant for PCI audit. I was.

Nasik Area, India

1.Oversee the execution of policy via business rules applied. 2. Implementation of the policies.3.Assisting in external Audits 4.Accountable for the quality of the business rule

Nasik Area, India

1. Audits of tickets & chats for technical support 2. Audits of Phone support & CRM calls.3. Conducting trainings regarding Quality for support agents4. Check the efficiency of every employee.5.Check and reply to the post on forumes and do the quality analysis.6.Working on Customer Surveys

Nasik Area, India

1. Delivering process trainings to employees.2. Help employees in understanding and executing procedures.3. Check the effectiveness of training delivered.4. Check the efficiency of every employee.5. Conduct re-training in batches as per need.