• OD - Serve as a Learning & Development consultant to department/ function Heads, partner with line managers to understand their learning and development requirements, plan learning solutions that address their needs.* Work collaboratively with Business Leaders to implement training plans, drive performance and career management initiatives through Individual Development Plans of employees.* Vendor Management & Design of Training Modules to drive Leadership Development as a key organizational agenda* Manage digital learning platform (Udemy) for the organization.• Managing Performance Management System, Talent Review and IDP for HIPOs and Mid Management. Conceptualized, proposed, and currently implementing a uniform Succession Planning Platform across company, by introducing Talent Review Process.• Training Governance: E2E TNI Process Management, Annual Training Calendar Planning, training implementation, Training Dashboard, Measuring Effectiveness of the Learning Programs. MAS and ISO Audits.• Leverage Digital solutions around key HR processes of Performance Management, Learning and Organizational Development, Communication and Engagement Practices. • Driving E2E Employee Engagement across all the location Drive best practices around smooth Employee Onboarding, Campus to Corporate Programs, Goal Setting, Performance and Feedforward processes, Employee Engagement & Communication areas. Monitoring the “pulse” of the organization by running surveys like eNPS, Pulse & GPTW Survey. Organize & Manage Employee Connects & events across functions in the organization.

A boutique Consulting firm focusing on Culture Change, Leadership Development and Coaching. Identifying Training Needs, Designing and implementing innovative Learning solutionsto raise productivity and efficiency,Building Digita Learning solutions to help organizations achieve their goals.Coaching - Executive, team, personal and designing journeys, implementing and enhancing measures, analysis and technical results.

Design and lead Learning & Development programs that engage and develop talent at all levels, Program needs include strength-based leadership development, high potential identification & development, training, Performance Management, IDP & onboarding of new talent,Monitor training effectiveness & design & implement methods of both measuring both program success and ROI.Determine the LMS to facilitate & execute learning solutions.Play lead change management role supporting all strategic initiative, Develop and implement all Change Management process, tools and aligned plans.Partner with Department Heads to achieve excellence in employee satisfaction scores measured through surveys.Data Analysis to support the Operations Heads in goal achievement of the Annual WIG, NPS & help the team maintain the Compliance Scores.Ensuring meaningful engagement within the teams serving as an employee advocate, cultural ambassador, subject matter expert, and innovator while championing all aspects of relationship-based problem solving

Responsible for Retail, BO, WCOM learner's capability and skill development across various functions.Strategize the Training Deliverables for Retail to deliver CXX measured through NPS & TNPSTraining Calendar, Budget Management, SOP, Succession planning, Occupancy and initiate cost optimization Deep dive TNI and formulate programs for remedial Training &Coaching External Training Vendor Management Incubate and set up the e-learning program, PKQ & LMS

Driving CXX through partners & Partner Management through MBRs and QBRs Critical Training Deployments & Training the Leadership teams of Contact Centres on new launchesLMS & KMS Management Monitoring Hiring Practices & Implementation of Biometric tools

Training Delivery Management:•Competency assessment & development interventions through TNA . • SPOC for Process Knowledge for the process and product training. Conducting CSD Training & NHIT (New Hire Induction Training) for Retail & Call Centre.• Conduct Performance Improvement Program for the average performing associates across the process.• Train the trainers programme for Consultants, Team Leaders and Managers as a Certified Trainer• Post training quality - Average New Batch Performance(post 30 days)• Ensure 90% of the retail staff gets covered under Refresher program/ monthly • Measure impact of training-performance improvement pre & post• Provides employees with the knowledge, understanding, practical skills and motivation to conduct work related tasks to the required standards Knowledge Management• Developing content material being a part of the National Training team – Soft Skills, Leadership Training, Reality Learning, Behavioral Training, Product Content, etc.• Ensure that all training support systems & processes are managed such that they are able to maintain 100% effectiveness on the operations floor. Updating KB on a regular basis on new Product & Processes.• Prepare Training calendar for the upcoming month and release it on 25th of previous month.• Driving internal process improvement Refreshers, Generating TNI through Daily Dipcheck and Online Quiz.Admin & Support• Ensure fully equipped training rooms are available as per forecasted training requirement• Maintain hard+softcopies of all training attendance, productivity and quality reports• Keep HR head and all functional heads posted on Training delivery data and highlights on a monthly basis• Recruitment coordinator. • Staffing requirements/Scheduling. • Deriving Employee Engagement activities in the most cost effective manner.

Heading the International Projects department at the school which involves planning and organizing yearly calendar of events for student and teacher exchange, exploring, managing and developing links with International schools abroad. Creating effective recruiting strategy using social networking tools, job portals, advertisements and various other sources to select and recruit interns from Universities abroad to teach our students under the Credit and not-for-credit Internship Program of the school (for eg. Oxford, Cambridge, St. John's University, US, University of California etc.) Solely responsible for recruiting, scheduling, confirming and retaining volunteers.Maintaining links with the Inn Country Representatives/ University Representatives from abroad to conduct seminars in our school to help them meeting the faculty, course coordinators and prospective students and to help students with the application procedure and the selection process of Universities mostly in UK, USA and Australia. Visited Australia (Melbourne and Sydney) to meet the Principals of IB (International Baccalaureate) schools to speak about our International Program and was able to tie an association with them that involved teacher and student exchange between our school and the schools in Australia.

PROCESS PROFILE • NAB (EXPRESS FINANCIAL STATEMENTS): Worked on the Financial Statements of the customers at NAB to calculate their viability in order to process their Loan applications. TRANSITION PROFILE (MELBOURNE - 2007) (NAB)• In order to Learn and establish the process operations in India, I went to Australia (Melbourne) for the transition of Express Financial Statements in 2007. • Worked and learnt the application and software process of NAB beyond their expectations.• Started the Production within a week and created Standard operational procedures for the process• Got selected as Process Trainer • Won the Silver award for training 8 batched back to back with 100% output.QUALITY CONTROL (LEAN PROJECTS)• Designed Hyperlinked Standard operational procedures for the process and for the new hires to learn and follow the important tips and updates on just a click. TRAINING PROFILE- ACTED AS SUBJECT MATTER EXPERT (GENPACT)• Preparing and updating SoPs (Standard Operating Procedure), sharing Dashboards with the Clients, planning and strategizing the training agenda.• Doing QC (Quality Check) for the teams during their Bridge Training (Transitioning Phase) and conducting regular PKTs (Process Knowledge Test) for the batches on the Production floor. • Assisting with the establishment of an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or on boarding, management development, production cross-training, the measurement of training impact, and training transfer. • Assisting managers with the selection and contracting of external training programs and consultants for. • Providing necessary education and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports.