Neha Bedi Email & Phone Number

Bengaluru, Karnataka, India

• Consistently provided day-to-day reporting within the order management function, ensuring timely and accurate insights into order processing activities.• Applied Excel skills to effectively manage data, including pivot tables, VLOOKUPs, PPT presentations.• Ensure the seamless day-to-day flow of order bookings by identifying andaddressing any inadequacy in the process.• Complex order processing.• Co-ordinate with different teams in ensuring the completion of requirements and activities

Bengaluru, Karnataka, India

•Managed order fulfillment processes, ensuring accurate inventory with automatic picking validation and discrepancy flagging.• Handled order acceptance/rejection, re-routing, pick slip and pack slip generation, partial fulfillment handling, and invoicing.• Integrated logistics companies to ensure accurate tracking of shipments, including forward/return AWB generation, shipment status tracking, return to origin processes, and COD collections.• Generated detailed reports on channel-wise sales, returns, order fulfillment, and logistics.• Empowered store associates to manage inventory from any location and ensure seamless checkout experiences by combining store and endless aisle purchases.• Informed marketing strategies, pricing structures, and loyalty program promotions using consumer analytics.• Monitored product and inventory KPIs, ensuring alignment with business goalsand improving inventory ROI.• Developed and executed test plans to verify functionality and compatibility of new applications.• Identify issues and bottlenecks within business processes and develop innovative solutions to address them.• Participated in User acceptance testing and Demonstrated the changes to stockholders.• Managed projects within established timelines, meeting or exceeding deadlines for project completion according to SLA.• Participating in project coordination activities, ensuring that all project stakeholders are informed and involved in decision-making processes.• Client On-boarding, defining scope, Creating Dashboards, Communicating & demonstrating project to stakeholders effectively• Weekly projects updates over mail. Handling multiple stakeholders requirements & working in their incident tickets to help them resolved the issues over the emails• Assisted users in resolving any immediate issues or challenges that arise during the go-live phase.• Facilitating seamless collaboration between business stakeholders anddevelopers.

Bengaluru, Karnataka, India

•Collaborated with stakeholders, including business users, clients, and technical teams, to gather requirements and document them in a clear and concise manner• Documented the gathered requirements using various techniques, such as business requirement documents (BRDs), functional requirement documents (FRDs), user stories, or use cases• Prepared milestone, NDA, SLA and quotations and sending it over to clients for acceptance.• Participated in managing organizational change by identifying potential impacts, developing training materials, and facilitating user adoption of new systems or processes.• Evaluated the user journey, user interface (UI), and overall user experience of the eCommerce website or application.• Identified pain points, usability issues, and areas for enhancement.• Collaborate with UX designers to create intuitive and seamless user experiences.• Participated in UAT & Continuously monitored and analyzed business processes to identify areas for improvement and suggest enhancements• Monitored the performance of eCommerce initiatives, track KPIs, and conduct post-implementation analysis.• Identified areas for further improvement, propose optimizations, and support ongoing enhancements to meet evolving business needs.• Led end-to-end SDLC process, website and application.

Bangalore Urban, Karnataka, India

• Trained staff about products which helps to achieve daily sales targets.• Prepared KPI for staff and discussing it with them on regular intervals.• Submitted timely reports and prepare presentations/proposals as assigned.• Handled Day to day store operations CRM, ERP software.• Maintained MIS.

Delhi, India

• Interacted and Analyzed consumer behavior, including buying habits and experience data, to generate actionable insights for key business decisions.• Leveraged consumer analytics to inform marketing strategies, pricing structures, and loyalty program promotions.• Representing being human in retail workshops.• Prepared and representing Quarter profit/loss reports during QBRs.• Handled the team of 7 employees.• Evaluated the performance of the employee and marking it in Workday and Oracle system.• Helped new joiner in completing all joining formalities and ensuring smooth onboarding.• Managed inventory and ensured the retail products are delivered with no damage.• Created the detailed performed report of each employee at year-end appraisal and send it to authorized management further.

Newdelhi

• Interaction with the walk-in clients, introducing the brand. • Managing and motivating the team to increase sales.• Maintaining MIS Adhering to best Retail standards. • Managed administrative work for store such as client visit tickets, stay or many other administrative tasks on regular basis. • Understanding client requirement, frame those requirements and present it in front of business.