• Installation and configuration of computer hardware and provide IT support for the organization.• Troubleshooting of issues related to Microsoft Office 365 applications like outlook, teams, excel, word, PowerPoint. Expertise in Share Point Online and Windows Server issues.• Help in setup meetings and interact with various program managers to elicit their requirements for creating specs form for the meetings and listen to their technical needs and implement IT solutions to resolve.• Provided user requirements analysis, design, and programming support for enhancement of application accessed by hospital physicians and staff.

• Analyzed requirement for MS-ISA program, communicate with students, document their requirements to better the program. • Performed elicitation of the requirements, created user stories, use cases, swim lane flowchart, involved myself with developers and testing team in creating test cases.• Helping professor in grading and setup VM for cybersecurity competitions.

• Collected requirements from client and perform documentation. Used MS Visio, Lucid charts, excel, word to create use cases and have expertise in writing user stories.• Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS) across the deliverables of a project.• Assisted in the identification, risk assessment and on-going monitoring of higher risk accounts to detect suspicious activity.• Experience with using ticketing system (Service now ITSM).• Responsible for preparing the daily, weekly, and monthly status reports.• Responsible for providing phone support, email support, chat support and self-service tickets raised by the clients.• Have experience working in Scrum methodology, facilitating JAD sessions and worked in all stages of SDLC. Responsible for preparing the daily, weekly, and monthly status reports.