- Designed the creative deliverables to be offered to the clients on a monthly basis based on their requirements.- Offered content strategies by providing guidance on the deign of creatives, content of the blogs and videos based on the nature of business- Used the social media marketing tools for the optimization of the business goals and to achieve the monthly targets.

- Developed and implemented strategies for the department, and managed the operations for Publication Support and Journal Production divisions.- Overlooking end-to-end project management, right from client conversion, communication, appointment of right freelancers and vendors, managing the quality of output of the vendors, timely delivery of the product with the after sales services- Customizing the deliverables as per the needs of all the B2B and B2C clients, meeting predefined quality thresholds and achieving set target dates in coordination with cross-functional teams- Worked in close collaboration with the Director; briefed the directors on the department’s progress.- Providing training for client servicing, project management along with performing quality checks of the deliverables, monitoring the after sales service offered- Multiple stakeholder management, like the editors, subject matter experts, graphic designers and typesetters

- Overlooking end-to-end project management, right from client conversion, communication, appointment of right freelancers and vendors, managing the quality of output of the vendors, timely delivery of the product with the after sales services- Customizing the deliverables as per the needs of all the B2B and B2C clients, meeting predefined quality thresholds and achieving set target dates in coordination with cross-functional teams- Performing quality checks of the deliverables, monitoring the after sales service offered- Multiple stakeholder management, like the editors, subject matter experts, graphic designers and typesetters

- Formulated the entire workflow of the Journal Production Project- Worked with multiple stakeholders (editors, typesetters, designers and production staff) to negotiate and monitor work at different stages- Quality check of work commissioned to vendors (editing, typesetting and XML checks), in-house editors, typesetters and illustrators

- Trained the junior/trainee authors of Biology- Prepared Voice Over Texts for Biology, from 1st to 10th grade, for 7 states of India- Provided guidance to the illustrators and animators on designing the animation- Regulated checks related with the quality of the animation created by the technical team- Developed the questionnaire database for the print and e-learning departments