Neha Khatri Email and Phone Number

Participate in one or multiple Veeva product implementation projects covering autonomously the assigned role (such as project manager, functional analyst, solution architect, stream lead)Provide Subject Matter Expertise to our Customers and Partners, providing guidelines and best practices, with the ability to articulate complex concepts to audiences with different perception levels

Aligning technology with business strategy and goals. I work directly with the client gathering requirements to analyze, design and/or implement technology best practice business changes. I sought out as expert internally and externally for their deep functional or industry expertise, domain knowledge, or offering expertise.

• Migration of Sales Org from Territory Management 1.0 to 2.0• Responsible for creating, managing, and delivering of required documents for application• Work with end users and management to document, design, test and deploy complex processes• Maintain security such as user accounts, mobile user ac-counts, sharing rules, user roles, user profiles, field level se-curity, content folder rights, groups, list view right.• Maintain and create workflow rules, validation rules, for-mula fields, escalation rules, auto-assignment rules, etc.• Maintain overall system configuration• Manage the ServiceNow ticketing systems for all Salesforce related Incidents and Change Requests• Assist in developing and maintaining documentation on processes, policies, application configuration, and help re-lated material.• Manage operational requests and troubleshoot issues- will work with diverse user groups• Manage instance to ensure data integrity• Maintain system metrics to track trends in usage and data integrity• Work with business stakeholders to prioritize change re-quests and gather requirements• User profile, role and permission sets management• Configuration and customization• Report and dashboard development

Exceptional Knowledge of all the phases of software development life cycle (Requirements gathering, analysis, design, development, Testing and Implementation) and SDLC methodologies such as Agile, Waterfall Model.Responsible for gathering and understanding of business needs and translating them into effective user stories/requirements. Understand Client business needs to recommend changes to existing applications, identify impacted interfaces, and work with the technical team.Prioritized enhancements, outstanding defects, and system problems, ensured accuracy and deadlines Implemented workflows and Fields validations for Approval Process, Auto Email and Task generation.Assist in User Acceptance Test for user stories and assist the Product Owner to sign off UAT.Good knowledge of SQL queries.