Neha L. Email & Phone Number

Charlotte, Nc, Us

● Contractor at NVA (National Vet Assoc.) as an Admin, Developer, and overseas resources manager● Responsible for stakeholder engagement, story review, analysis, DSU, and workload mgmt.● Performing BA role to clarify requirements and Developer role for admin, development tasks● Working across ITSM, HRSD, ESC, CMDB stories with 3wk iterations and weekly deployment● Coding included new and modifying existing Catalog forms, scripts, flow, reports, and testing● Accountable for coding, creating CHG, code review, show-and-tell, and attending deployment

Washington, Dc, Us

● Joined USDA as a contractor to help modernize business processes using ServiceNow.● Acted as a BA\Developer to gather requirements, analyze workflow, and build solutions● Helped with Work Breakdown Structure (WBS), Requirements, and writing Stories in JIRA.● Developed solutions using Service Catalog, forms, Scripts, Workflow\Flow, and Scoped Apps.● Performed testing and demos for Service Portal, Catalog, Forms, Request, Workflow, and Tasks.● Supported multiple projects and documented various artifacts for development release notes.

Saint John, New Brunswick, Ca

● Acted as a BA, Admin, and Developer to review and clarify requirements, and develop solutions.● Responsible for backlog review, analysis, development, UAT sign-off, and test\prod deployment.● Developed Catalog Items, Forms, Workflows, Scripts, Events, Reports, and Debug Integrations.● Responsible for support queues, weekly sprint\deploy, post-clone testing, plugins, and upgrades.

San Antonio, Tx, Us

● Joined as a BA to help enable ITSM, Custom App, and engage with teams in India, Philippines.● Developed\Configured ITSM, Custom App, data Import, Flow\script testing, QA, and deployment.● Helped with MVP releases, requirements, stories, and managed the Agile Task board in Asana.● Attended Bootcamp for ITIL, ITSM, ServiceNow, JavaScript, and performed SN Admin Tasks

London, United Kingdom , Gb

● Joined CFO team (US) as an Business Operations Analyst to support financial and IT processes.● Performed Data Analysis, reporting, and validation with finance, contract, and sales teams.● Accountable for $5m+ of monthly renewals\billing and responsible for 3,000+ client processes.● Owned end-to-end operational processes, including workflows, exceptions, and data analysis.● Joined ServiceNow (SN) Partnership Program, learned ITSM, and trained on SN Platform.

London, United Kingdom , Gb

● Joined the Global Quote team (UK) as an IT Quote Specialist and Financial Data Analyst.● Documented workflows across Oracle, SAP, NTT Direct, Cisco, SharePoint, and ServiceNow.● Owned the process of gathering\correcting data, asset\service research, costing, and quotes.● Collaborated with global counterparts\clients to drive complex quotes (50+ countries, currencies).

Raleigh, North Carolina, Us

● Promoted to manage client services and received financial services and data security training.● Identified banking processes and workflows and learned new software systems and tools.

Raleigh, North Carolina, Us

● Joined the Bank to manage retail services and quickly learned Workflows and Software Systems.● Promoted in 6 months to manage branch operations, open\close, tellers, audit, and cash\vault.

Bachelor Of Commerce - Bcom, Accounting, Statistics, Economics, Finance, And Marketing

Itsm\Servicenow Fundamentals, Developer Learning Paths, Nowlearning, Micro-Certificates

Ba, Itil, Itsm, Agile, Scrum, Qa, Proj. Mgmt., Data Analysis, Sql, Servicenow