17 years of experience in IT Infrastructure Services. manage delivery within an account by driving various projects, operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery. Have experience of handling the project in Offshore/Onshore model.As Delivery Manager, accountable for ensuring service delivery meets the internal business requirements, is delivered on time, and is within budget. Act as a bridge between the Delivery Leadership / Technology Managers and the GTS teams, ensuring that services are delivered efficiently and effectively. As service delivery manager is to ensure that the delivery of services to customers meets or exceeds expectations and is delivered in a cost-effective and efficient manner