• Responsible for acting as a trusted advisor for customers and currently handling Account manager position, responsible for territory renewal goal of USD 2 million with New Sales/Upsell target of USD 200K.• Responsible for consulting CRS(Synxis), Booking Engine, GDS and various Synxis Products with customers.• Consulting customers on various digital marketing campaigns, GDS campaigns and additional products/services.• Provide various solutions to the customer that helps them to drive potential revenue and brand presence, which eventually adds incremental revenue to the organization. • Involvement with the Implementation team during the onboarding process of new customers as well as existing customers to helps streamlined the teams and implementation process.• Analyze and monitor customer performance by performing various audits from time to time.• Support customers by providing time-to-time training and conducting quarterly Business Reviews.• Be the bridge between various departments such as implementation, billings/collections, contracting, customer support team, GDS media & marketing team to deliver end-to-end solutions to customers.

• Responsible for interaction with the General Managers of respective hotels, conducting daily virtual meetings with them and discussing forecast reports and future opportunities. • Work closely with the GMs of the hotels to improve the service and quality standards of respective hotels to improve the guest satisfaction index.• Work on Pricing Analysis and Pricing Strategy implementation of cluster hotels.• Conduct weekly and monthly forecasting on upcoming revenue. Work on daily, monthly, and yearly reporting for hotels. Involved in the budgeting and marketing plans for the chain and respective cluster.• Responsible for onboarding new properties and making them live on all online channels and brand websites under Royal Orchid Portfolio within decided SLAs.• Responsible for coordinating with vendors like channel manager & PMS integration for seamless operations. Responsible to manage rates and inventory across all the online channels in order to maintain price parity.• Supervised the central reservation team and provided time-to-time training regarding the OTA extranet, Booking engine extranet, and guest response handling.

Roles & Responsibilities:• As an Assistant Revenue Manager my key responsibility was to work on day-to-day forecasting, market trend analysis, and revenue analysis. • Responsible to adjust and monitor sales and pricing strategies according to market demand.• Provide critical analysis of strategies, room statistics, and demand factors.• Conduct competitive and demand analysis• Maintain distribution channels and maintain rate parity across all the online distribution.• Independently analyzed and determined to ensure that the hotel is effectively active across all electronic distribution channels. • Monitoring the room’s statistics reports and their accuracy and consistency.• Involved in achieving consistent product positioning by implementing price guidelines and growth in revenue.• Manage all aspects of rate & inventory management as outlined in the service contract.

• Responsible to maintain relationships with various corporates/companies and with leadership teams within corporates to fulfill their insurance requirements.• Handled retention and renewal of the insurance policy. Closely work with respective stakeholders and provide multiple quotations to the company.• Worked as a consultant and provided solutions that were suitable for the respective organization. • Effective coordination with different insurance companies and maintained relationships with insurance companies and third-party administrators (TPAs).• Responsible for Monthly Endorsements and deletions in the Policies.• Effective coordination with various departments of the organization as well as insurance companies and TPAs.• Proficiently handled day-to-day activities in coordination with internal/external departments for smooth business operations.• Demonstrated excellence in dealing with complete end-to-end insurance operations.

• Responsible to deal with customers day to day basis and resolve their queries related to operations.• Maintained customer database and executed compliance-related tasks.• Validating and verifying customers’ documents received from the sales team in order to initiate new account openings.• Effective coordination with various departments of the organization such as the Sales team, dealer’s team, and accounts team.• Responsible for the preparation of daily MIS reports and monthly sales report of the branch.

• Responsible for opening and maintaining new Demat & trading accounts.• Dealing with customer servicing and queries to provide immediate resolution.• Responsible in generating business new business via opening new Demat Accounts, Mutual Funds, and Commodity accounts etc.