Neha Nanda Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Supporting Network infrastructure for various clients. Working on break fix issues Infra Help desk support, Network Support, Windows Desktops Support, Windows Server Support Providing Level 1 and Level 2 Support to users. Providing end user support.Creation of end user profiles. Fetching Reports and send status to clients. Attend CAB call for changes. Having weekly calls with customer Virtualization… Show more • Supporting Network infrastructure for various clients. Working on break fix issues Infra Help desk support, Network Support, Windows Desktops Support, Windows Server Support Providing Level 1 and Level 2 Support to users. Providing end user support.Creation of end user profiles. Fetching Reports and send status to clients. Attend CAB call for changes. Having weekly calls with customer Virtualization Window set up ISO • Troubleshooting issues regarding IP Phones (softphone and handphones).• Implementing and troubleshooting CUCM and CUC queries• Perform troubleshoot on all voice services.• Adding/Deleting Reason Codes.• Configure appropriate communication media modules.• Create Finesse and Extension Mobility Profiles.• Perform Health Checks of Devices• Monitor all Customer inquiries and ensure appropriate resolution for same.• MACD tasks • Managing on call duties providing customer support services. Show less

Noida Area, India

1. Operation and maintenance of Cisco routers 2800, 2900, 3900 series and Cisco Switches Series with 2960 and 360 series.Creation of LAN, VLAN, end user profiles.Create/Delete/Modify Active Directory Users.Create voice mail profile for users. Handling and Managing Cisco Call Manager Servers 5.x, 8.x, 9.x, 11.x.3. Performing Health Check of VOIP devices.4. Responsible for checking various protocols H.323 (H225 and H245), MGCP, SIP, SCCP.5. The Configuration of CSS and… Show more 1. Operation and maintenance of Cisco routers 2800, 2900, 3900 series and Cisco Switches Series with 2960 and 360 series.Creation of LAN, VLAN, end user profiles.Create/Delete/Modify Active Directory Users.Create voice mail profile for users. Handling and Managing Cisco Call Manager Servers 5.x, 8.x, 9.x, 11.x.3. Performing Health Check of VOIP devices.4. Responsible for checking various protocols H.323 (H225 and H245), MGCP, SIP, SCCP.5. The Configuration of CSS and Partition Concept and working on its issues.6. Responsible for monitoring of alarms for VOIP Devices.7. Co-ordination with Service providers and Vendors in case of ISDN and PRI Link Down.8. Responsible for providing support to various telephony devices like SIP, SCCP phones in case of working failure.9. The configuration of SIP and SCCP Soft and Hard Phones of 7900, 7800, 8800 series for various Customers.10. Configuration of Jabber and related Issues.11. Responsible for the Configuring and Creating Extension Mobility profiles for remote and local users12. Responsible for the Co-ordination with Cisco TAC in case of troubleshooting high severity issues.13. Responsible for resetting of Pin and password of Voicemail users.14. Responsible for Analysing & reporting any failures to the escalation or development team & work with them for resolving the issue.15. Responsible for doing trace analysis for CUCM team & fixing issues related to call processing, performance etc.16. Deployment, administration & troubleshooting of VoIP networks specifically in call processing (Cisco Unified Communications Manager). Show less

Mohali

• Supporting Network infrastructure for various clients of Presidio.• Troubleshooting issues from VGs to CUCM to Unity. Experience in working on ticketing tools like Service Now, BMC Remedy, OPAS , Citrix. Worked on Technologies like cucm, cuc, verint impact 360 Recorder, cuic, cipc. Worked on Protocols like BGP, EIGRP, OSPF, RIP, SIP, H323, MGCP Responsible for Integration of CUCM and CUC via SIP and SCCP.

Lucknow Area, India

Worked in HSWAN Project:• Conduct video conferencing of Districts using MCU 3545.• Monitoring the network using CA Spectrum, performing troubleshooting, investigating the issues,escalating the issues to higher level and providing support to field Engineers.• Handling the tickets using CA Service Desk.• Registration of IP Phones 7960 on CUCM.• Fetch reports using CA e-health.

Uttar Pradesh

Worked in HSWAN Project:• Conduct video conferencing of Districts using MCU 3545.• Monitoring the network using CA Spectrum, performing troubleshooting, investigating the issues,escalating the issues to higher level and providing support to field Engineers.• Handling the tickets using CA Service Desk.• Registration of IP Phones 7960 on CUCM.• Fetch reports using CA e-health.

Gurgaon, India

Worked in HSWAN Project.• Maintain the record of materials like cables, wires so used at sites.• Align the Engineers at the site.• Check and confirm the types of different circuits, transmission lines and the equipment so required.