GoKwik August 2022 - Present, Bengaluru, India • Managed a portfolio of 20 high-value clients, consistently exceeding quarterly retention targets by 90%.• Conducted regular check-ins with clients to understand their goals, challenges, and needs, resulting in a significant increase in customer satisfaction scores.• Collaborated with Sales and Product teams to onboard new clients, ensuring smooth implementation and alignment of customer objectives with product offerings.• Acted as the primary point of contact for clients, addressing inquiries, troubleshooting issues, and providing timely resolutions to ensure a positive customer experience.• Created and delivered engaging product training sessions and webinars, empowering clients to maximize the value of the product suite.• Utilized CRM to track customer interactions, monitor account health, and document customer feedback for continuous improvement.

Work with general contracting companies to create quote and design space solutionsWork closely with economic buyer to execute designs for their commercial space within specified budgetAchieved turn around time of 45 daysClosely worked with various vendors to get the best possible budgets

- Consult customers on successful deployment of modular units- Achieve turn around time of 3 months average- Delivered 12 projects tie-ups in the 6 months- Responsible to ensure customers get promised delivery and elated C-SAT.

- Manage Customer portfolio to ensure 100% +ve NPS.- Engage with the customer directly for Execution, Design as well as consultation for customers looking to build their dream homes and offices. - As a startup, handled net new business development as well as pipeline creation for portfolio expansion.- Liase directly with vendors to ensure customer budgets are met.

As a Client Services Executive, I handled:- Onsite visit and consultation for design space and interior decoration.- Manage customer budgets and RFP for materials- 3D drawings and visualisation for commercial and residential projects.- 2D designing of commercial and residential projects- Conceptualization of home design and home decor