Currently working as a BMC remedy developer on two different projects.Expertise in remedy custom development to include break fix, custom modules.Implemented dashboard to display different console in one place.Configured problem module SLA from scratch.Designed and implemented remedy workflow objects such as active links and filters.Developed and implemented over 20 customizations to the Remedy platform for a variety of client requirements.Utilized the Remedy… Show more Currently working as a BMC remedy developer on two different projects.Expertise in remedy custom development to include break fix, custom modules.Implemented dashboard to display different console in one place.Configured problem module SLA from scratch.Designed and implemented remedy workflow objects such as active links and filters.Developed and implemented over 20 customizations to the Remedy platform for a variety of client requirements.Utilized the Remedy platform to develop custom applications to automate complex processes for customers.Implemented new features and functionality to the Remedy platform to improve customer experience.Developed and maintained technical documentation and user manuals for Remedy applications Show less

• Populate the foundation data, configure notifications, approvals, and assignments for the ITSM suite of applications.• Configured Templates, User Permissions, Support groups, Approvals, Operational categorizations, Hub/Spoke model, and Product categorizations. Change queues, Auto assignment rules, and Revisements.• Working on Incident, Request and Change tickets from initiation to closure• Troubleshooting and analyzing the root cause and fixing the issues Created and maintained… Show more • Populate the foundation data, configure notifications, approvals, and assignments for the ITSM suite of applications.• Configured Templates, User Permissions, Support groups, Approvals, Operational categorizations, Hub/Spoke model, and Product categorizations. Change queues, Auto assignment rules, and Revisements.• Working on Incident, Request and Change tickets from initiation to closure• Troubleshooting and analyzing the root cause and fixing the issues Created and maintained Assets, CIs in CMDB.• customizing Business SLA Configurations, performing Data foundation Changes such as Prod Cats/Op Cats etc.• Performing Remedy ITSM Administrative functions such as Configuring application rules, People accounts, CIs, Product/Operational Categorizations, Group/individual assignments, Approvals, Notifications etc.• Used Data Management tool to load/update the CIs into Product Catalogue• Configuring/updating the Application Templates, Assignment/approvals, Rules, AOTs, PDTs and SRDs Show less

-Monitoring the Alerts From different Application Teams.-Initiating the Bridge on every high severity ticket to discuss on the issue caused with other teams.-Work on Work Requests by running Linux Commands on PUTTY.-Providing 24X7 support for Data Center Operations.-Escalating critical alerts to respective support groups-Support and maintenance of Linux servers.