Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by me.Resolving customer complaints quickly and efficiently.Meeting with managers in the organization to plan strategically.Meeting with Managers and Clients on a regular basis to maintain healthy relations with Clients.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Knowing the competition and strategizing accordingly.

It was a product-based company. Retaining Clients and catering to their problems by providing solutions within with less TAT. Managing Customer Database, training of new training and working closely on the Product with the founder of the Company

Working in a Multi Level Marketing Company, I was bestowed with the responsibility for making the lead revenue generators to adhere to the Company policy and the law of the land. I was majorly handing the 1 Cr. plus revenue generator(Business Owners) to adhere to the policy, guiding them, resolving their issues, a bridge between them and the higher management.Also worked closely with the Management on the Company Policies, for India along with the Global Team.Data Management was also an integral part.

• Identifying new writers, voice over artists, bloggers.• Quality check of articles and other supporting like voice over, etc.• Coordination with more than 25 writers, voice over artists, YouTubers, bloggers, etc. on daily basis.• Maintaining MIS for all such articles and their corresponding payments on weekly basis.• Actively involved in shooting as an model for various tutorial videos.

• Product training to clients.• In-house product training to all employees on-board wherever needed.• Assess, test and document new and upcoming product features.• Draft product content and required documentation.• Coordinate with product team and designing team to execute content features into system.• Research and collect information for periodical content upgrades.• Execute and uptake training deliverables.• Coordination with the sales team for flag-off post sales.• Preparing and maintaining MIS for entire training and operations work flow.• Taken active part in product presentation to clients.

• Event coordination and Anchoring at various events.• Actively involved in budgeting• Vendor handling.• Content development for the website.• Played a part in choreography in various dance events.