• Market Research: Conduct research to identify potential clients, sponsors, and partners. Understand industry trends, competitor activities, and market demands related to events and conferences.• Lead Generation: Generate leads through various channels such as networking, cold calling, email campaigns, and attending industry events. Develop and maintain a database of prospects.• Client Relationship Management: Build and nurture relationships with existing and potential clients, sponsors, and partners. Understand their needs and tailor proposals and solutions accordingly.• Sales and Sponsorship: Pitch event sponsorship packages to potential sponsors. Negotiate terms and close deals. Meet or exceed sales targets and revenue goals.• Partnership Development: Identify strategic partnerships with relevant organizations, companies, and influencers to enhance the event's reach, credibility, and offerings.• Event Promotion: Work closely with marketing teams to develop promotional strategies and materials for events and conferences. Leverage various channels such as social media, email marketing, and advertising to drive attendance and engagement.• Event Planning Support: Collaborate with event planners and organizers to ensure successful execution of events. Provide input on attendee experience, programming, and logistics based on client feedback and market insights.• Reporting and Analysis: Track sales metrics, sponsorship ROI, and other relevant KPIs. Prepare regular reports for management, highlighting key achievements, challenges, and opportunities for improvement.• Budget Management: Assist in developing and managing budgets for business development activities, including sales expenses, marketing campaigns, and sponsorships.• Continuous Learning: Stay updated on industry trends, best practices, and emerging technologies in event management and business development. Attend relevant workshops, conferences, and training programs.

• Provide exceptional customer service to users of the app-based car rental service.• Achieved business targets of converting the prepaid/daily rentals by upselling them to a monthly or long-term leasing model. • Provide exceptional customer service to users of the app-based car rental service• Resolve customer inquiries and issues promptly and efficiently• Assist in the rental process, including booking, payments, and vehicle pickup/drop-off• Maintain accurate records of customer interactions and transactions• Executive - Employee Relations• Offered customer advice and assistance, paying attention to special needs or wants.• Updated account information to maintain customer records.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needsand resolving concerns.• Tracked customer service cases and updated service software with customer information.• Utilized customer service software to manage interactions and track customer satisfaction.• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.• Processed customer service orders promptly to increase customer satisfaction.• Handled customer inquiries and suggestions courteously and professionally.• Clarified customer issues and determine the root cause of problems to resolve product or servicecomplaints.• Computerized office activities, maintained customer communications, and tracked records throughdelivery.• Provided primary customer support to internal and external customers.• Answered customer telephone calls promptly to avoid on-hold wait times

• Managed employee relations, including conflict resolution and performance management• Assisted in the development and implementation of HR policies and procedures• Conducted employee training and onboarding programs• Handled administrative tasks to ensure smooth office operations.• Delivered accurate, consistent, and timely responses to HR process, system, and policy requests and maintained contact until the request was resolved.• Performed basic administration processing and approval of transactions, data input, and verification of documentation.• Processed employee job and personal data into the HR system and audited data entry and transactions for accuracy• Identified and resolved employee issues and anticipated future needs by explaining, suggesting, and providing information to successfully perform duties.• Conducted employee follow-up calls and performed additional research to develop an in-depth understanding of employee needs.• Administered employee benefits programs and assisted with open enrollment.• Advocated for staff members, helping to identify and resolve conflicts.• Improved organizational filing systems for confidential employee records improved accessibility and efficiency.• Generated and analyzed reports to monitor employee engagement and attrition trends.• Developed and monitored employee recognition programs.• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.• Collaborated with managers to identify and address employee relations issues.• Improved office efficiency by effectively managing internal communications and correspondence.• Developed and implemented onboarding and orientation programs for new employees.

• Developed and executed HR policies and procedures in compliance with local labor laws and company guidelines.• Led employee relations initiatives, resolving conflicts and grievances to maintain a positive work environment.• Conducted training programs on various HR topics, including diversity and inclusion, harassment prevention, and leadership development.• Collaborated with department heads to forecast staffing needs and develop workforce planning strategies.• Managed employee benefits programs, including health insurance, retirement plans, and wellness initiatives.• Oversaw the onboarding process for new hires, ensuring a smooth transition and integration into the company culture.• Provided HR support and guidance to employees and managers on a wide range of HR-related matters.• Assisted with recruitment activities, including job postings, candidate screening, and interview coordination.• Administered employee benefits programs and facilitated open enrolment periods.• Maintained HRIS database, ensuring accurate and up-to-date employee records.• Prepared HR reports and metrics for management review.• Assisted with the development and implementation of HR policies and procedures.• Coordinated employee training sessions and workshops.