Operations management – Driving process at component level by driving productivity, quality, utilization to meet key operational goals. Analyzing incoming volume, identifying trends and highlighting risk and deviation in managing ques. People engagement and management – Provide developmental feedback to team members based on performance metrics, understanding aspirations on developing for the future, actively participating in recruiting efforts, training events and regular two way team level connects.Program and stakeholder management – Review weekly operations and program key metrics and provide value-added recommendations and continuous process improvements based on analysis to enhance systems or resolve on going SOP conflicts.