Neha Shetty Email and Phone Number

Project 1 | Role: Salesforce Tester / UAT lead / Team Lead of LTO Team - Led and guided a high-performing team, overseeing end-to-end analysis and testing of the Collateral Portal, a comprehensive platform integrating CPQ, Billing, & ARM functionalities.- Analyzed system requirements and collaborated with stakeholders to develop test plans and approach strategies.- Executed test cases in JIRA, and coordinated with onshore teams, playing a key role in test plan preparation and approach development.- Facilitated E2E test case execution with cross-functional teams and spearheaded the preparation of traceability matrices.Project 2 | Role:  MSCRM Analyst | Project Title: AETNA VHealth Dubai - Streamlined user-profiles and established work schedules and attendance management for doctors within the Aetna VHealth Dubai PMS, built on Dynamics 365.- Conducted member load testing for PMS, enabling seamless booking, rescheduling, & cancellation of appointments by tele callers and members through the PMS and the Aetna VHealth app.- Designed and executed end-to-end testing between the PMS and the mobile app, utilizing Perfecto.- Utilized JIRA for efficient defect tracking and management.- Generated patient summary within the Aetna VHealth mobile app.Project 3 | Role:  QA Analyst | Project Title: British Telecom Contact Center Evolution Testing - Led quality assurance efforts for a comprehensive Contact Center Programme encompassing multiple towers including IVR, IRP, Recording & Analytics, and Workforce Management.- Executed test cases and validated IVR logs using CXP Commander and Splunk dashboard.- Utilized HP ALM to create, track, and resolve defects, managing the defect lifecycle.- Contributed to creating Test Strategy and Test Plan for the IRP tower, leveraging Genesys Intelligent Routing Platform, Agent Configuration, and WDE.- Developed end-to-end test cases for the integration of IVR, Genesys WDE, WFM, and R&A Applications.

Role: Automation SME | Project TItle: IVR Automation Testing - Products- Led a team of 5 team members in managing Contact Centre Module for American Express and FedEx projects.- Conducted comprehensive testing of CTI CRM integration, including status updates for Lead, Account, Contact, and Opportunity Management, ensuring system efficiency and accuracy.- Maintained strict adherence to the project budget, overseeing financial aspects, process compliance, and timely delivery.- Aligned testing schedule with Release plan and Development lifecycle, ensuring smooth and efficient project execution.- Analyzed customer requirements and performed feasibility analysis to determine project viability.- Developed and executed Project testing plans and Capacity Planning sheets to optimize resource allocation and testing efficiency.- Created frameworks for End-to-End testing across various projects, reducing manual efforts and enhancing overall testing effectiveness.- Identified project risks, issues, and dependencies, promptly escalating and reporting them to stakeholders and higher management for timely resolution.

Role:  Analyst Programmer / Business Analyst | Project Title: Manitowoc Cranes - Spearheaded the upgrade of Manitowoc Cranes MCG from 9.1 to 10.1, leveraging tools such as Windchill, Java, ProjectLink, Eclipse, and Salesforce Technology.- Orchestrated the end-to-end RFP process, including requirement analysis, seamless coordination with the delivery team, and critical documentation.- Excelled in lead tracking, harnessing multiple sources for prospects and activities, along with regularly attending requirement calls.- Pioneered Windchill environment setup for the development and testing of new enhancements, followed by meticulous coding of business logic using JAVA and Windchill OOTB APIs.- Conducted thorough UAT, created and tested detailed test case documents, swiftly resolving issues during the testing phase and providing robust production support post-Go-Live.- Devised High-Level Design (HLD) Documents, Low-Level Design (LLD) Documents, Use Case Documents, and deployment documents.

Role: Business Analyst/Analyst Programmer | Project Title: Daimler Trucks North America (DTNA) Warranty Application- Actively participated in key aspects of the warranty application development lifecycle, including requirement gathering, and tracking.- Spearheaded the troubleshooting and resolution of production issues.- Led the creation and execution of rigorous unit tests, contributing to high-quality software releases and ensuring alignment with project objectives.- Orchestrated team and task management initiatives.- Conducted meticulous code reviews, prepared comprehensive review documents, and instilled best programming practices, ensuring optimal code quality and security.- Assumed a leading role in preparing deployment documentation.