Neha Singh,Csm® Email and Phone Number

● Conducted Data Protection Assessment to enhance existing data protection metrics for the client's developers.● Assess the developers based on a filled questionnaire and gather information on the security controls deployed.● Review the security certifications, policies and procedures, vulnerability scan and penetration testing reports, IDAM controls, etc.● Perform Data Flow Analysis between the developer and client to scrutinize the inherent risk on the data shared/accessed by the developer.● Conducted third party assessments for one of the firms largest cyber clients who operates as technology/social media company.● Worked on deliverables such as proposals, roadmaps, SOW, etc.● Helped develop and ensure the success of the Data Protection Assessment work stream on this high visibility engagement.● Established rapport with client stakeholders and served as the go-to for client needs within the newly developed Data Protection Assessment work stream.● Managed multiple projects that arose on work stream.● Facilitated the training of 20 national & international Deloitte resources for Data Protection Assessment processing.

- Implementing and managing the Third Party Security Risk Assessment process including the Vendor criticality categorisation and assessment prioritisation.- Conduct onsite and offsite vendor security assessments aligned with the ISO 27001, NIST SP 800-53 and COBIT standards.- Part of the internal audit team to maintain ISO 27001, ISO 22301 and PCI DSS certifications, also conduct BIA and RA for internal stack and perform security by design assessments. - Assist in development and implementation of security policy, standards, guidelines and procedures to ensure ongoing maintenance of security, risk and compliance. - Part of the Emergency Response Team to ensure Business Continuity.- Deliver periodic Information Security trainings to internal teams and new joiners.

Worked on various quality tools and methods forperformance monitoring/SIPs.Done Pareto analysis on multiple data points and worked with Automation teamto develop solutions and Automate business processes.Conduct Quality Audits for multiple functions such as Remote management, Enduser support etc. Ensured and maintained ITIL compliance on monthly basis Ledprocess improvement Projects that helped operationsCreated and revised procedures, checklist, and job aids that resulted in a processconsistency and reduced error disputes.Problem resolution, root cause analysis, and Six Sigma process improvementProjects.onitor,regulate and suggest strategic change in the operation.

Audit & Monitoring of standard processes in ITSMCheck and generate the Daily call reports, Weekly call report, and Monthly callreport & submit to IBM Client & Manager

i work as a part of a team during my tenure