Neha Thakkar Email and Phone Number

• Managed an average of 55+ requisitions weekly, with a 55% monthly fill rate, and a 35-day average fill time, specializing in Field and Operation Position in the Northeast Market using Workday ATS.• Sourced candidates though Workday, Indeed, ZipRecruiter, Craigslist, LinkedIn; partnered with hiring manager to identify needs, engage top talent, effectively advertising positions, and assess recruiting needs and devise strategic plans to attract top talent while filling challenging roles. • Streamlined task management and email correspondence using Microsoft Outlook, ensuring timely follow-ups and strict adherence to deadlines. • Lead a team to develop standardized email templates aimed at improving communication efficiency across recruiting departments • Collaborated with fellow recruiters to design, update, and launch training materials, significantly enhancing the onboarding and development process for new recruiters.• Consistently recognized by top leadership and management for making impactful contributions and achieving significant accomplishments within the organization.

• Utilized Taleo, PeopleSoft, and LinkedIn to search, source, and identify qualified candidates for open positions, including hard-to-fill roles.• Managed an average of 30+ requisitions per week and led 3 concurrent projects.• Conducted 135+ phone screens weekly for various positions and scheduled 20+ interviews.• Efficiently organized tasks and emails using Microsoft Outlook, ensuring timely follow-up and adherence to deadlines.• Collaborated with Talent Advisors to understand position requirements and develop targeted sourcing strategies for 65 positions.

• Proficiently taught, instructed, and supervised a total of 15 new employees across all levels, ensuring their successful onboarding and reducing employee turnover.• Serviced 20-25 clients daily, effectively addressing their financial needs by actively listening, asking open-ended questions, and providing personalized recommendations on products and services. Managed their portfolios for optimal financial outcomes.• Built and maintained lifelong relationships with over 250+ clients, fostering strong communication and rapport.• Established a strong brand reputation by consistently delivering excellent customer service and exceeding client expectations.• Oversaw team building initiatives, recognized the accomplishments of 12 team members and promoted employee engagement.

• Proficiently taught, instructed, and supervised new employees on all levels. • Serviced 20-25 clients daily and satisfied the customers’ financial needs, listened then asked open-ended questions, offered/educated them on the right products and services, and managed their portfolio. • Built lifelong relationships with the clients; communicated and build a rapport with them.• Created a strong brand by providing excellent customer service.• Oversaw team building recognition among team members, and employee engagement.

• Successfully screened 10 resumes per week, conducting interviews and collaborating with management to make hiring decisions that resulted in decreased employee turnover, enhanced productivity, and a low attrition rate.• Responded to and resolved 20+ weekly inquiries and complex service issues, ensuring customer satisfaction.• Provided teller duties under limited supervision while also ensuring compliance with audit operations, and regulatory guidelines, and minimizing errors.• Utilized Click2Staff software tool to forecast workflow schedules for a team of 10 employees on a weekly basis.

• Efficiently assisted 75+ customers daily with their transactions, managing a high volume of cash averaging $95,000+ per day. Provided excellent customer service, handled phone calls, and effectively multitasked.• Achieved and consistently exceeded quarterly sales goals 41 times, demonstrating a goal-oriented approach. Recognized by the District Manager for delivering excellent customer service 38 times over the course of 11 years.• Selected to participate in the Buddy Banker Experience with Project Management in August 2011, specifically for the Wells Fargo and Wachovia merger in Virginia. Assisted in training 17 employees and played a crucial role in setting up and preparing for the success of merger. Notably, was the only part-time teller selected to participate in the merger.