Certified Product Owner, Certified SAFE AGILE & Certified Scrum MasterEtihad Airways –Abu Dhabi,UAE (December 2018 – Present) IT Business Analyst/Agile Business Analyst/Product Owner- Mobility-Travel Pass Product , Abu Dhabi UAE Domain: Travel, Airline ,Hotel .- Working on TRAVEL PASS Product (Prepaid & Pay)WEB/MOBILE. - Working on ETIHAD Mobile Application (Etihad Mobile App & Etihad Guest App) Iphone, Ipad Android , core application increasing profitability by maximizing the utilization of the Apps making it one of the best Travel App as per customer service oriented.- Sound knowledge of the Airlines functional domain including Ticketing, Sabre Reservation and Sabre DCS system- Hands on experience in Agile methodologies in UX design- Working in Jira for creating user Stories , raising bugs, creating epics, confluence .- Having strong Customer experience skills interpersonal skills ,customer focus.- Works well within tight deadlines by prioritizing things. - Having experience with Customer service Oriented. - Fully involved in end to end delivery of the projects. From requirement gathering till delivery. - Work closely with team during the implementation having daily stand ups to take the update picture for the ongoing project also involved in daily email communication with stakeholders and team member- Modeling Tools: UML, MS Visio- Methodologies: SDLC

Handling day-to-day work of an e-commerce website often full-time at the computer with some meetings. The data they gather includes rankings, customer reviews and the standing of a company's online competition. I also work with software developers to create a customized online transaction system that gives detailed information on how a customer found the website. Knowing how a customer came to a retail site is highly valuable information for those making advertising decisions• Study the current state of the processes.• Interacting with the client for requirement gathering, designing and reporting.• Bridging the gap in domain understanding between the client and technical team. Coordinating with the stake holders to translate the business requirements into actual project plan.• Creating Detailed Requirement Design Documents (DRD).• Creating Use Cases, User Interface Designs, Report Specifications, Print Specifications and System to System Interfaces.• Data Element Mapping and creating of Business Rules.• Preparing test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases prepared.• Working with the development team to get the bugs fixed.• Creating Change Request Documents.• Analyzing the change request and co-ordinating the changes required with the development team.• Preparing different reports like: Sign off report, Root Cause Analysis Report• Training new resources for creation of deliverables • Involved in daily status calls and understand requirement.

♦ Understanding the clients requirement and Co-ordinating projects from its inception to its end ♦ Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. ♦ Fostering a good working relationship with client teams to facilitate flawless execution of services. ♦ Liaising and collaborating with consultancy, services and product managers in order to deliver solutions to the customers. ♦ Suggest areas for improvement in internal processes along with the possible solution. ♦ Keep client up to date on project progress through automated status updates, project reports etc. ♦ Follow necessary steps to ensure that deliverables are complete and compliant with original specifications ♦ To effectively prioritize and execute task as per the client’s request. ♦ Follow necessary steps to ensure that deliverables are complete and compliant with original project specifications ♦ ` To build develop and grow any business relationship vital to success of the project ♦ Leading and organizing team and utilizing resources as per their skills ♦ Keeping a close contact with project Key members and Decision makers ♦ Involved in providing creative inputs, development, updating and monitoring of business and action plans

Think IT is totally a hardware company dedicated to end customer base which provide solution for server, storages and networking. Company has some software also like ERP Solution, Inventory Solution, and Website Design.Key Responsibility♦ interacting with client to verify solution to meet the requirements ♦ Identify solution ♦ Communicate requirement analyze and document requirements ♦ Study of SRS document ♦ Performed Integration, GUI, System, Functional and regression testing. ♦ Involved in Black Box Testing using Manual Testing Methodologies. ♦ Creating Detailed Requirement Design Documents (DRD). ♦ As a Manual tester I was responsible for assuring that the software products and free from defects operational problems or errors. Verifying the accuracy or performance of the software product as well as troubleshooting the correction of any problems or issues is my main job ♦ I was primarily responsible to understand the requirements (i.e.) (requirement document) for the project ♦ Writing Test Cases and Test Scripts for Regression Testing ♦ I Was the Primary Source of contact with the Client (ERM) ♦ I was responsible to prepare LOE (Level of effort) for the assigned Project ♦ I was responsible for managing resources as per the project requirements.