Operations Coordinator
CurrentAs an Operations Coordinator at Aldo Group, I oversee the full lifecycle of wholesale customer orders for Aldo and APS Brands, ensuring on-time, accurate shipments while providing transparency on order status and delivery timelines. I’m dedicated to optimizing supply chain operations, leveraging my SAP, EDI, and stakeholder communication skills to enhance efficiency and customer satisfaction.Key Responsibilities:- Order and Contract Management: Create and manage contracts, sales orders, and outbound delivery numbers within SAP 700, ensuring accuracy across all stages.- Supply Chain Operations: Oversee end-to-end supply chain processes, coordinating closely with logistics, DC, and Account Management teams to meet cost-effective and timely delivery standards.Customer and Vendor Relationships: Build and maintain strong vendor relationships, negotiate favorable terms, and ensure adherence to service-level agreements, fulfilling Account Management team requirements.- Data Integration and Reporting: Administer Electronic Data Interchange (EDI) systems for seamless transaction processing between suppliers and internal teams, reducing order processing times. Utilize SAP, BI tools, and Excel for accurate order-book maintenance and timely reporting.- Proactive Issue Resolution: Communicate delays proactively and mitigate customer impacts, ensuring Best-In-Class service by addressing inquiries and resolving claims, discrepancies, and other issues as they arise.- Sales Support: Maximize sales by addressing product inquiries and recommending relevant items; support colleagues through task sharing.