As an industrial engineering student at Concordia University, I am passionate about applying engineering principles to real-world problems. I have completed projects on automation, optimization, and quality control, using SQL, data analysis, process control, and lean six sigma skills. I have also obtained multiple certifications on lean six sigma and SQL, demonstrating my commitment to continuous improvement and quality standards.In addition to my studies, I work as a customer service representative and store clerk at Provigo, where I handle inventory transactions, prepare and report inventory data, and manage customer-related crises or emergencies. I have successfully de-escalated tense situations and resolved conflicts professionally, resulting in customer satisfaction and loyalty. I possess strong communication skills, which have helped me develop good working relationships with my colleagues and supervisors. My goal is to pursue a challenging career in engineering that will provide me with opportunities for professional development and enable me to contribute to organizational goals.