Neha Yale, Mba, Pmp, Itil-F Email & Phone Number

Rochester, Michigan, United States

Rochester, Mi, Us

Southfield, Michigan

I currently spearhead the daily operations and strategic priorities of numerous strategy and planning activities across the enterprise and drive organizational process and performance-based maturity, planning, and governance mechanisms while concurrently leading multi-year technology and business road maps, compliance and value delivery functions. Throughout my tenure thus far, I have directed service excellence operational KPI implementation, business performance improvements, and other critical activities across concurrent priorities and functions while also enhancing existing models and frameworks. I am proud to deliver a process-based culture via customer experience excellence and employee engagement transformations and also play a critical role in merger and acquisition related activities and initiatives. I am also currently leading the office's COVID-19 emergency response coordination and return to operations initiative with a keen focus on employee and customer health and safety, effective communications, technology innovations and other key areas.

Michigan, United States

In this role, I operatioanlized a cutting-edge CIO vision of IT engagement aligned to business objectives while concurrently serving as the focal point for end-to-end IT service and project delivery performance across eight hospitals and 100+ ambulatory clinics. I directly liaised with senior leadership and partners to set, implement, evaluate, and improve operational strategy. Throughout my tenure, I played a critical role in transforming the Customer Relationship Management, IT Service Management, site delivery including integration with EPIC application groups, and PMO organization into a brand-new division recognized as a large success by medical and administration leadership, among other key deliverables.

Horsham, Pa

In this role, I led IT integration efforts for NCO / APAC global merger in 2012, divestitures in 2013, integration with sale to Alorica in 2016. I also delivered end-to-end IT service delivery model, including PMO aligned to business operations globally,, spanning infrastructure and application service lines, delivered $50m+ in capital projects, transformed existing processes for optimal workflow and business impact, and other key work.

Accountable for driving global, client facing and internal tools, process and operating model transformation and improvements for HP's key client, American Express; Increasing customer and employee engagement and improving business performance

Master Of Business Administration (Mba)

B.Sc., Mathematics & Computing