• Team Leadership: Lead, mentor, and manage a team of 10 Customer Success professionals.Foster a collaborative and high-performance team culture.Conduct regular performance reviews and provide constructive feedback for professional development.• Customer Retention and Expansion: Develop and execute strategies to maximize Net Revenue Retention (NRR) to achieve a target of 25 Cr.Implement customer success programs to enhance customer satisfaction and loyalty.Identify upsell… Show more • Team Leadership: Lead, mentor, and manage a team of 10 Customer Success professionals.Foster a collaborative and high-performance team culture.Conduct regular performance reviews and provide constructive feedback for professional development.• Customer Retention and Expansion: Develop and execute strategies to maximize Net Revenue Retention (NRR) to achieve a target of 25 Cr.Implement customer success programs to enhance customer satisfaction and loyalty.Identify upsell and cross-sell opportunities to drive revenue growth.• Relationship Management: Build strong relationships with key customers to understand their needs and challenges.Act as the primary point of contact for escalated customer issues, ensuring timely resolution.Collaborate with cross-functional teams to address customer concerns and improve overall customer experience.• Data Analysis and Reporting: Utilize data analytics to assess customer health and identify trends.Generate regular reports on team performance, customer satisfaction, and revenue metrics.Implement data-driven strategies to enhance customer success outcomes.• Training and Development: Provide ongoing training to the team on product knowledge, customer success best practices, and industry trends.Ensure team members are equipped with the necessary skills to deliver exceptional customer service.• Collaboration with Sales and Product Teams: Collaborate with the Sales team to align customer success initiatives with sales objectives.Provide feedback to the Product team based on customer insights to drive product enhancements.• Continuous Improvement: Identify areas for process improvement within the Customer Success function.Implement initiatives to streamline workflows and enhance operational efficiency.• Customer Advocacy: Cultivate customer advocacy by identifying satisfied customers willing to participate in case studies, testimonials, or referrals. Show less

Managing top 25 customers of North India in the current portfolio –Named accounts: United Nations Bodies, British High Commission, British Council, Sony, NSDCEstablishing & maintaining relationships with key stakeholdersMaintaining strategic supplier relationshipsTravel technology ImplementationManaging budgets and financials (includes billing, payments & profitability)

Managing an elite list of 30 Enterprise Customers of Monster India which includes Global accountsResponsible for retention and growing the existing business from the set portfolioBuilding relationships and rapport with the clients and also maintaining Customer loyalty.Tapping into the Lapsed/ New Enterprise clients acquisitionCoordinating and managing cross-functional teams to ensure smooth service delivery

Responsible for retention and growing the existing business from the top clients - Myntra & Ola CabsGrown the business by 200% from Enterprise clients wherein handled 10 Cr+ revenue business forBangalore branch.Understanding the customer needs by analyzing the industry trends, competition and core business analysis.New Client acquisition and ensuring cross-sell & up-sells

Prospecting and generating leads through online and offline campaigns, professional networking, cold calling, area mapping, referencing & competition tracking etc.Creating awareness about 99acres.com and its offerings to the prospective customers, generating interest and selling web-based Products & Branding Solutions to the clientsDeveloping and maintaining relations with Top Executives like Owners, Marketing Heads and maintaining Customer LoyaltyProviding continuous… Show more Prospecting and generating leads through online and offline campaigns, professional networking, cold calling, area mapping, referencing & competition tracking etc.Creating awareness about 99acres.com and its offerings to the prospective customers, generating interest and selling web-based Products & Branding Solutions to the clientsDeveloping and maintaining relations with Top Executives like Owners, Marketing Heads and maintaining Customer LoyaltyProviding continuous after-sales support and ensuring the best of services to the clientsCo-ordinating with the product and Tech teams on product-related issues like enhancements/bugs Show less