Manage PS delivery team responsible for the implementation of LeadSquared product for multiple customersPlan and Monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projectsEnsure best practices and processes are adhered to for implementation and work towards continuous improvementEnsure customers are taken live within the promised timeframe.Drive Weekly and Governance meetings with client and internal stakeholders on a regular basisWork with Sales, Customer Success and Customer Support teams to ensure that they understand any customisation done or unique needs served for the customer LeadSquaredWork closely with the product development team to share client feedback and for post-implementation reviewsTrack key metrics and KPIs related to implementation successIdentify implementation areas that can be automated and work with the product or customer success teams to automate themUp-sell / cross-sell LeadSquared product or services wherever applicable

Meeting clients to understand their CRM and process requirementsWork as a team member for system requirements definition process and system setup during implementation.Responsible for the implementation of client systemsDeveloping high level implementation plansCreating and managing the project schedule, participating in performance standards discussions.Translating client requirements into system configuration and custom developments and prepares an achievable delivery schedule

Worked on all On-line modules and web modules in BSCS Rating, Billing, Rejections and Configuration.Provide information to management by assembling and summarizing data, preparing reports, making presentations of findings, analysis and recommendations.

Handling Operations for Mobile VAS and IBM Service Delivery Platform.Managing Aricent’s Operations team as a part of Managed Services deal.Responsible for Planning and Optimization of VTL Mobile VAS Network.Effort estimation of the projects and minor enhancements for the entire life cycle of the project development.Requirement gathering for Promotions & Campaign Planning.