a) Analysing customer needs and make them into requirements.b) Working with internal teams, including developers, engineers, Q.A, and operations.c) Review alternative products and conduct capability analysisd) Organise and implement training on how to use the producte) Answering questions related to the product and its capabilitiesf) Evaluate and deal with technical risksg) Analyse metrics and datah) Create success criteria for testing and product acceptance.i) Creating and maintaining of product backlog

>. Managed Large Scale Implementation of Ticking Tool across Organization Execo governance and reporting>> Managed end to end customer requirements until the product release for Platform and Service Catalog. >> Collaborated with various teams to initiate Org level improvements related to ticketing tool, portal redesign, and catalogue recategorization to suit customer needs.

>> Performed Six Sigma Black Belt Role to drive improvement for Banking and Financial Customers and managed transition. >> People Manager – Responsible for guiding 5 project Managers and providing constructive feedback and mentoring employees so they can succeed in their positions.

September 2005 - May 2007Customer Service Executive - Customer Credit Services May - 2007 to November 2010 - Assistant Manager Change DeliveryMentoring Six Sigma Projects • Completes my own Greenbelt project in 2009 on productivity improvement in retail securities business.• R2BP Project – Leading a Process Standardization project using R2BP methodology in Securities area, • Mentored GB Projects in Securities COE, Collections COE, Analytics COE, IT Operations COE etc• Running various lean projects across center and COEs.Financial • Delivered sustainable savings of USD 3,50,000 in 2009 and USD 3,00,000 in 2010 (till date), through various Projects using Six Sigma Methodology, Lean Sigma Methodology.Training• Six Sigma yellow belt training for the center and also trained more than 100 staff in Six Sigma yellow belt/Lean methodology in first half.Project Management related• Project Identification : Identification of process improvement opportunities across COEs by using standard project identification techniques such voice of process, voice of customer, cost profiles and other methods• Project Methodology : Use of standard change management techniques such as Six Sigma and LEAN to drive projects leading to reduction of waste , rework, automation etc• Project approach and Change management: Keeping all stakeholders informed about the upcoming changes resulting out of projects, addressing key concerns/risk and issues proactively, Coordination with the onsite process experts (UK) about the feasibility driving projects across multiple sites.• Project Documentation: Documentation and updating all project related documents such as project report, financial benefit calculation and validation, risk and issues log, weekly/monthly projects dashboard, signoff decks also used Clarity to upload projects.