• Office Management: Manage day-to-day office operations, including office supplies procurement, maintenance of office equipment, and facilities management.• Staff Management: Supervise administrative staff. Assign tasks, provide training, and conduct performance evaluations.• Customer Service: Coordinate customer service activities, including answering inquiries, scheduling appointments, and addressing customer concerns or complaints promptly and effectively.• Billing and Invoicing: Oversee billing and invoicing processes, verifying service orders, preparing invoices, and managing accounts receivable. Ensure timely VAT filing.• Inventory Management: Monitor inventory levels of pest control products, equipment, and supplies. Coordinate with suppliers to ensure timely replenishment and manage inventory costs.• Regulatory Compliance: Ensure compliance with local, state, and federal regulations related to pest control operations.• Quality Assurance: Ensure service quality and customer satisfaction levels. Conduct periodic inspections of completed work and address any issues or deficiencies promptly.• Reporting and Analysis: Prepare reports on key performance indicators. Analyze data to identify trends, opportunities for improvement, and areas of concern.• Technology Integration: Utilize technology streamline processes such as CRM software, scheduling software, and billing systems.

• Handled customer calls and emails, schedule service appointments, and provide information about pest control services offered by the company.• Assisted with billing and invoicing processes, coordinating with accounting staff to ensure accurate and timely billing.• Entered data into databases, maintain customer records, service logs, and other administrative documents.• Followed up with customers after service appointments to ensure satisfaction, address any concerns or issues, and schedule follow-up services if needed.• Developed plans for emergency situations, such as pest outbreaks or service disruptions.

• Assisted in managing supply chain activities including sourcing, procurement, inventory management, and logistics coordination.• Supported procurement by obtaining quotes, negotiating prices, issuing purchase orders, and tracking deliveries.• Monitored inventory levels of safety equipment, security devices, and other supplies. • Conducted weekly inventory checks, reconcile discrepancies, and ensure adequate stock levels to meet operational needs.• Reported relevant unit head about fast or slow-moving items and the obsolete from vendor support.

• Maintained inventory records for all warehouse products.• Ensured adequate stock levels for upcoming orders.• Managed import documentation for all shipments.• Provided monthly reports on sales and available stock, including transportation arrangements.• Communicated with warehouse staff daily to manage stock levels.• Generated daily reports on sales, stock aging, and inventory levels.• Collaborated with technical team on new product features for marketing and sales training.• Established and maintained relationships with customers and suppliers.