Neha Jain Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

• Evaluating current process & identify gaps to enhance IAM process that allow organization to monitor and ensure that peoples’ identities and security rights remain properly managed, secure, and tracked. • Identifying ways to automate & harmonize the creation and ongoing management of user accounts and their access rights • Governance of the support teams to ensure defined process are executed for account & access management• Reviewing Password policy & evaluating the risks to… Show more • Evaluating current process & identify gaps to enhance IAM process that allow organization to monitor and ensure that peoples’ identities and security rights remain properly managed, secure, and tracked. • Identifying ways to automate & harmonize the creation and ongoing management of user accounts and their access rights • Governance of the support teams to ensure defined process are executed for account & access management• Reviewing Password policy & evaluating the risks to implement one password policy across the organization• Support Project teams as SME to comply with defined IAM process• Launch Access Recertification Campaign across mission & business critical applications• Assess organization IAM Maturity & define a strategy to improve Show less

Gurgaon, Haryana, India

• Accountable for end to end IAM processes across Bombardier Transportation & Aerospace.• Identify IAM Roadmap and Strategy to optimize and streamline process & technology across BBD• Owner for Tools used for IAM and ensuring quality & standardization of data for URDB• Maintain compliance to regulatory requirements• Identification of gaps with current interface and enhance in central access provision process.• Vendor Governance of 2nd & 3rd level to process adherence and… Show more • Accountable for end to end IAM processes across Bombardier Transportation & Aerospace.• Identify IAM Roadmap and Strategy to optimize and streamline process & technology across BBD• Owner for Tools used for IAM and ensuring quality & standardization of data for URDB• Maintain compliance to regulatory requirements• Identification of gaps with current interface and enhance in central access provision process.• Vendor Governance of 2nd & 3rd level to process adherence and security compliance as per SOW & SOA• SLA management for ITIL Processes• Regular Follow-up on operational issues • SPOC for business and IS Management in case of priority business demands.• Participate in Audits and take corrective action based on Gap analysis Show less

Gurgaon

• Responsible for end to end support processes and the operations of SAP application. • Vendor Management including Governance of 2nd & 3rd level support, SLA definition, implementation and monitoring• Follow-up on operational issues in close collaboration with IS Operations in terms of incident and problem management• Coordination of all the priorities across the different application centers of IS Applications• Ensure proper communication towards business and IS Management in… Show more • Responsible for end to end support processes and the operations of SAP application. • Vendor Management including Governance of 2nd & 3rd level support, SLA definition, implementation and monitoring• Follow-up on operational issues in close collaboration with IS Operations in terms of incident and problem management• Coordination of all the priorities across the different application centers of IS Applications• Ensure proper communication towards business and IS Management in case of severe operational incidents.• Deriving actions out of gap analysis to ensure the process output and improvement measures, striving towards continuous improvement.• Act as single point of contact for technical problem escalation towards service providers for assigned business-specific applications. • Ensure proper reporting to leadershop to create transparency about results and status of processes and actions. • Integrate multiple vendors and work on Problem Management for eliminating the cause of problem• Identifying Knowledge Articles creation and subsequent use.• Inform business key user community about operational topics• Quarterly audit for Update of support models and application documentation Show less

Gurgaon, India

• Day to day management of the IT Infrastructure- LAN, WAN,Internet gateway, File & Print Server, Cisco Routers & Firewall & responsible for ensuring availability, integrity and performance of all Infrastructure devices. • Supervise, guide and direct a team of technical staff who support end user computing devices/technologies and assist them in resolving operational issues. • scalation point for business during technical issues • Responsible for planning, forecasting, ordering and… Show more • Day to day management of the IT Infrastructure- LAN, WAN,Internet gateway, File & Print Server, Cisco Routers & Firewall & responsible for ensuring availability, integrity and performance of all Infrastructure devices. • Supervise, guide and direct a team of technical staff who support end user computing devices/technologies and assist them in resolving operational issues. • scalation point for business during technical issues • Responsible for planning, forecasting, ordering and maintaining stock of IT assets to cater to infrastructure growth, operational needs, employee growth and hardware refresh requirements• Coordinating with Project Manager and SME during Plan, Design & Implementation of multiple projects across multiple functional teams and business units. This includes working with vendors, architects, and design Team. • Renewal of Maintenance Contracts/AMC renewal with the Service Providers.• Quarter analysis and generating presentations to business management regarding several high-profile incidents and expenditure on projects and daily operations.• Performing Audit at all business plants/ locations for IP minimums.• Provide corporate induction session to all new/existing business users.• Maintaining Software Asset Management and license procurement. Show less

Noida Area, India

• Responsible for building Storage and Backup/Recovery infrastructure for Global Clients.• Responsible to Work closely with Clients to understand their Storage and Data Protection requirement, gaps in current offerings and work to develop solutions to meet their business needs.• Preparing and evaluating Capacity Management Reports on quarterly basis, and worked on Incident and Problem Management.• Representation and participation in Daily Service Reviews (DSR), Service Restoration… Show more • Responsible for building Storage and Backup/Recovery infrastructure for Global Clients.• Responsible to Work closely with Clients to understand their Storage and Data Protection requirement, gaps in current offerings and work to develop solutions to meet their business needs.• Preparing and evaluating Capacity Management Reports on quarterly basis, and worked on Incident and Problem Management.• Representation and participation in Daily Service Reviews (DSR), Service Restoration Team (SRT), Root Cause Analysis (RCA).• Expertise on Installation of Backup application on Master/ Client servers. Expertise in server addition in backup rotation, policy creation, device configuration and device management. • Monitor and troubleshoot the technical environment for problems related to Backup Failures and carrying out daily checklist tasks including client reporting. Patching backup software and install/configure backup encryption.• Supporting various Backup Applications (Symantec NetBackup/CA Brighstor Arcserve/Legato Networker/EMC Avamar). • Hands on experience on IBM/Dell tape libraries. Processing of tapes for offsite storage and performing maintenance activity on Library (Drive Cleaning). Firmware upgrade for Drives and Library as and when required.• SPOC for all Customers and other support groups for issues related to Operating System or Backup Hardware (Tape Library/Drive). • Responsible for end to end Support for Backup Failures and Restore Requests from business on Master Server/Client.• Decommissioning Servers as and when requested by exempting them from their respective policies. Show less

Noida

• Monitoring Backups Using NetBackup Admin Console for Windows as well Unix Servers .• Troubleshooting backup failures at L1 Level. • Performing Critical and other Restores as per the request.• Acting as SPOC while escalating issues to L2 Team (as required) .• Performing Inventory.• Working on ITSM BMC REMEDY Tool, VANTIVE FAT Client and SOLVER WEB Tool for Creating, Dispatching, and follow-up on Customer Incidents. • Preparing Daily, Weekend and Monthly Reports.

Bachelor'S Degree, Computer Science, 70

Activities and Societies: • Organized a Debate Competition during Inter-College fest held at IEC-CET, Gr. Noida. • Participated.

Xii, Science

Science

Xth