Neha George Email & Phone Number

Gold Coast, Qld, Au

Gold Coast, Queensland, Australia

I implement best practice HR initiatives and provide expert advice across various business units. I manage the full employee lifecycle, including scheduling, workforce planning, and compliance, ensuring adherence to enterprise agreements and operational needs. By collaborating with department leaders, I develop and adjust employee schedules within budget parameters. I monitor resourcing levels and make recruitment recommendations to ensure adequate operational coverage. Additionally, I oversee the administration of the time and attendance system, propose innovative, data-driven solutions to improve efficiency, and maintain accurate workforce records. I handle casual conversions in line with Fair Work Commission guidelines, ensuring smooth transitions for employees. Furthermore, I provide HR policy and process interpretation, assist in recruitment and selection processes, support the People & Culture team with administrative tasks, and actively participate in the rollout of People & Culture projects and initiatives.

Leicester, England, United Kingdom

• Forecasted, planned, distributed, and monitored staff workload, including arranging PDD meetings and coordinating mandatory training courses.• Spearheaded the recruitment process, created business cases and job adverts to conduct interviews, reference checks, and issue offer letters.• Conducted pre-employment checks and helped with onboarding. I was also responsible for managing documentations for those leaving the department (arranging exit interviews, collecting company assets, etc).• Maintained up-to-date HR systems, including changes within the department, such as new hires, departures, FTE adjustments, and tracking mandatory training records.• Liaised and built positive relationships with colleagues across departments to effectively respond to & resolve issues related to finance, HR, workload allocation, space management, and health & safety.• Conducted safety inspections, risk assessments for staff & students, and maintained confidential records that were reported to relevant partners.• Built strong professional relationships with stakeholders through effective communication and collaboration.• Ensured efficient electronic diary management in accordance with designated priorities for the leadership team, and provided necessary documents to meeting attendees while proactively avoiding scheduling conflicts.• Monitored budgets and cost centers, prepared and analyzed reports using Excel, and provided valuable insights to the operations manager based on interpreted data from SAP.• Served as first point of contact for operational & academic administration and HR inquiries. Took minutes and circulated all correspondence and communications, while managing personal deadlines and maintaining meticulous documentation with strong focus on detail and confidentiality.• Actively contributed as the environmental sustainability coordinator by identifying improvement areas, creating action plans, and motivating department staff to work towards sustainability goals.

Loughborough, England, United Kingdom

As an International Student Helper at Loughborough University, UK, I played a pivotal role in promoting the university's reputation and supporting its marketing objectives. The following key skills and achievements were central to my role:• Reputation Enhancement and Customer Relations:- Skilfully promoted and enhanced the university's reputation by providing professional, accurate, and empathetic assistance to prospective students and their influencers. This demonstrated my strong customer relationship management skills.• Marketing Support:- Contributed significantly to the External Relations Department's internal and external marketing strategy objectives. I actively participated in activities aimed at promoting student recruitment for Loughborough University. My commitment to fostering a culture of strong customer service played a vital role in achieving these objectives.• Event Engagement and Representation:- Actively engaged in student services and represented the university at various promotional events, including Open Days and experience days. In these roles, I ensured a welcoming and informative atmosphere for visitors, showcasing my interpersonal and public relations abilities.• Referral and Student Support:- Demonstrated the ability to identify situations requiring referral to higher authorities, effectively managing and providing support to students both through telephone and face-to-face interactions. This highlighted my problem-solving skills and the capacity to provide valuable assistance.• Administrative Contribution:- Provided essential clerical and administrative support to the Marketing Department as needed, showcasing adaptability and a willingness to contribute to various aspects of the university's operations.Through these responsibilities, I made a substantial contribution to LU's mission and goals while honing a diverse skill set that encompassed customer service, marketing support, event management, and administrative proficiency.

Kuwait

• Counseling and Training: Conducted both online and in-person training and counseling sessions for staff and students, fostering the development of strong relationships and a culture characterized by happiness and motivation.• Collaboration and Curriculum Development: Collaborated effectively with secondary school counselors to design annual curriculums and raise awareness of mental health issues. Achieved this through the creation and organization of weekly educational materials, using tools such as Canva and iMovie.• Skill Development: Applied a pedagogical approach to enhance the fine motor skills of young students by delivering regular and engaging training sessions.• Student Assessment and Support: Proficiently assessed students with learning disabilities and facilitated their referrals to occupational therapists, ensuring appropriate care and support.• Admissions and Administrative Efficiency: Managed the administration of entrance exams and the scheduling of interviews for prospective students, contributing to a streamlined and effective admissions process.• Confidentiality and Professionalism: Dealt with employee complaints, concerns, and personal matters with a high degree of confidentiality and professionalism, building trust and maintaining a harmonious work environment.• Innovative Programming: Demonstrated a proactive approach by brainstorming and initiating programs that had a positive and lasting impact on the school community, showcasing creative and leadership skills.

Kerala, India

• Client Assessment and Documentation: Conducted thorough and professional client assessments, capturing key information such as presenting problems, background details, and mental status. Maintained digital client files with strict confidentiality, demonstrating meticulous record-keeping skills.• Recreational and Therapeutic Activities: Organized a wide range of daily and weekly recreational and vocational activities, creating a supportive and enjoyable atmosphere for boarding patients, showcasing the ability to plan and manage events.• Empathetic Communication: Skilfully engaged with a diverse clientele, including those with learning disabilities, teenagers, and individuals facing family/marital problems. Demonstrated a high level of empathy and interpersonal communication skills.• Personal Care and Assistance: Provided essential assistance to individuals with physical and/or mental disabilities, ensuring their well-being and comfort.• Therapeutic Interventions: Utilized various therapeutic interventions, including Cognitive Behavior Therapy, Relaxation Therapy, and Activity Charts, to diagnose and treat patients, under the guidance of the head psychologist. This highlights competence in therapeutic techniques.Through these experiences, I have honed my counseling skills, developed expertise in various areas, and demonstrated a strong commitment to making a positive impact in both educational and clinical settings.

Chicago, United States

• Personal Care Support: Provided compassionate assistance to individuals with physical and/or mental disabilities, highlighting empathy and a commitment to their well-being.• Activity Planning and Leadership: Skilfully organized daily and weekly recreational and vocational activities, fostering a fun and supportive environment for campers, showcasing strong leadership and planning abilities.• Records Management and Communication:- Meticulously logged events and maintained records related to activities and camper responses. Effectively communicated with parents and guardians about camper participation and concerns, demonstrating excellent organizational and communication skills.• Health and Safety Oversight:- Assumed responsibility for the general health and safety of campers. Convened regular meetings with fellow counselors to gather their feedback and insights, fostering a proactive approach to risk management and attentiveness to camper well-being.In this role, I showcased qualities such as empathy, leadership, organization, and effective communication, contributing to a positive and supportive environment for campers with special needs.

Kuwait City, Kuwait

• Client Document Handling and Biometrics Collection: Proficiently collected essential documents and biometrics for visa applications, serving a daily average of 100-150 clients. This demonstrated exceptional organizational and efficiency skills.• Customer Service and Communication: Managed customer and applicant inquiries with a high level of personal engagement, (in-person, via email, over the phone), all within a fast-paced environment. This underscores strong interpersonal and communication abilities.• Accurate Data Entry: Ensured precise and timely data entry into the system, maintaining a record of zero errors, highlighting attention to detail and data management skills.• Logistics and Administration Oversight: Expertly managed all aspects of administration and logistics, including passport delivery to consulates, applicants, and logistic companies. This meticulous oversight aimed to uphold the highest standards of customer service.• Value-Added Services Provision: Facilitated the delivery of value-added services to applicants and customers, further enhancing their experience. This involved recognizing and meeting their specific needs, showcasing customer-centric skills.• Feedback Collection and Reporting: Actively encouraged applicants to provide feedback on the services offered and their overall experience at the center. Collected and reported this valuable input to the operations manager on a monthly basis, illustrating a commitment to continuous improvement and strong communication skills.In this role, I consistently delivered exceptional customer service, maintained rigorous attention to detail, and actively contributed to the enhancement of service quality and operational efficiency.

Master Of Science - Ms, Work Psychology

Completed Modules - Employee Engagement, Motivation and Voice, Well-Being and Work, Work Design, Gathering and Using Evidence in Work.

Bachelor Of Science - Bsc, Clinical & Health Psychology, 2:1

Activities and Societies: Indian Society - Treasurer (2016), Vice President (2017). Rostra - Acting Club Member (Acted in a Sketch Show.

Study Abroad Program, Business Administration And Management, General, 3.67/4

Subjects Studied - Organizational Behavior | Business & Entrepreneurship | Arts & Entertainment Management | Public Speaking |.

Certificate Course In Acting, Acting

Learned and practiced certain principles of acting that included voice modulation and body movements (posture, dance, etc) and also.

High School, Grade 11 & 12, 92%