Neha G. Email & Phone Number

Canada

Mississauga, Ontario, Canada

• Analyzed application of clients received through various channels- e-fax, mails, emails and created cases if valid.
• Resolved cases and created letters for the clients for further correspondence.
• Verified the clients data with the existing information in the company’s database

Toronto, Ontario, Canada

• Skills: Anti Money Laundering, Accuracy, Organising, Customer Service, Team Work, Coordination Key Accomplishments:
• Data Management of clients related to sales/purchase orders of Precious Metals/Foreign Cash in Microsoft Excel
• Update internal KYC systems and databases with the most current AML/KYC client information
• Proactively identifying and detecting suspicious orders and preventing from fraud by verifying clients’ information in the company’s internal database system
• Resolved disputes with other stakeholders such as Banks related to sales/purchase of Precious Metals/Foreign Cash
• Collaborated with the Operations Team, Canada Post Officials and Customers to resolve customer queries

Canada

Skills: Coordination, Investigation, Analytical, Anti Money Laundering, ResearchingKey Accomplishment: Worked on Project “Know Your Customer Periodic Review” by verifying clients’ information through various applications such as Google Maps, Onfido, Equifax Report, Companies House Registration,Tableau and updating the profile of the business clients on the.

Toronto, Ontario, Canada

Skills: Administration, Content Writing, Website Management, Events Updation, E-Poster/Banner Designing Key Accomplishment: Proactively and timely updated information of all AML and Compliance Events/Jobs on TCAE Website and designed banners/posters for advertisement of events/ Guest Speakers

Mississauga, Ontario, Canada

Skills: Administration, Customer Service, Data Handling, HST/ Accounting, Auditing Key Accomplishment: Provides audit information to management by data validation and preparing reports. Incorporation of Company in Federal/Provincial WSIB and Master Business License Registration GST/HST Return Preparation, Filing HST Returns using Quick and Traditional.

Toronto, Ontario, Canada

Skills: Customer Service, Attention to DetailAccomplishment: Resolved customer queries by probing questions with attention to detail and empathy and provided the best possible solution with an aim to achieve customer satisfaction

Chandigarh Area, India

• Skills: Confidential Information, Prepared Suspicious Activity Report(SAR), AdministrationAccomplishments: Maintained confidentiality of documents within the department
• Successfully cleared Income Tax Inspector Exams
• Compiled and prepared periodical and miscellaneous statistical reports
• Proactively engaged with customers, higher authority through various communication channels
• Ordered and maintained inventory while adhering to office budget on monthly basis
• Assisted Officers in preparing training program, travel arrangements, prepared Microsoft Power Point presentations. Prepared Suspicious Transaction Report(SAR) and provided recommendations to higher authority for.

Chandigarh Area, India

• Managed the social presence of the company on social media such as Facebook, Instagram, Twitter to promote business
• Arranged business meetings, training sessions, social events and provided logistical support such as travel, accommodations and medical care for staff and clients
• Organised Company's International and Domestic Tours for target achievers by performing various activities such as taking best quotation from travel agents, preparing itineraries, designing invitations
• Attended professional seminars, facilitated workshops and delivered business orientation presentations to promote business growth and increased sales by 20%
• Assisted with acquisition, reproduction and distribution of resources such as training programmes, trade shows
• Handled telephone inquiries from the public or staff related to various activities and complaints such as product delivery, product information to ensure appropriate processing of service requests received through the.

Rohini

I worked with this school on leave vacany.Worked as PRT Maths and Science

New Delhi Area, India

Extensively interacted with the customers, and solved their issues Assisted customers in transactionsOpened Saving A/C of the students for GOV. POLICY (LAADLI)Educated clients with leveraging technology as well as navigation of the websiteHelped clients manage their accounts wih focus on client experience

New Delhi Area, India

Generated leads by calling Co-ordinated with Sales ExecutivesAccurately fed data online of the converted leadsPromptly resolved customer issuesAssisted in business meetings and trade shows

Master Of Business Administration (Mba), Human Resources Management/Personnel Administration, General

WON I PRIZE IN TREASURE HUNTING PARTICIPATED IN STATE LEVEL POWER POINT PRESENTATION ON "CHALLENGES FACED BY WOMEN ENTREPRENEURS"

Bachelor Of Education (B.Ed.)

SECURED 71.3% WITH SECOND POSITION IN COLLEGE

Bachelor Of Science (B.Sc.), Chemistry

Attended Symoposium on " Emerging Areas Of Forensic Science"

Senior Secondary School, Biology/Biological Sciences, General, 90