Spotify's voice experiences bring personalized listening experiences to users when they are in the car, at home, or in other situations where voice is the fastest way to get to their music and talk content. I lead a product area of ~40 team members across product, design, engineering, and data science responsible for building Spotify's voice experiences.

Responsible for bringing personalized recommendations to Spotify's voice experiences across mobile and speaker devices

MindMeld is a platform for building domain-specific conversational interfaces for any application or device. Mindmeld enables companies to transform their proprietary content into a knowledge graph that users can search or interact with using natural language.MindMeld was acquired by Cisco in 2017.Director of Product Management (September 2015 - March 2017)Responsible for setting product roadmap and leading execution with a 20 member development team. I work with product, engineering, and design to translate customer-specific use cases into NLP platform features that enable intuitive conversational interactions in end-user applications. I also work with the sales team to scope statements of work and phases of growth from proof-of-concept through production releases in order to build strategic customer partnerships.--Delivered platform integrations on iOS, Amazon Alexa, Google Assistant, and Facebook Messenger--Developed work-flows for generating, annotating, and processing crowd-sourced natural language queries used in training domain, intent, and facet classifiers--Developed best practices for conversational applications that include voice, chat, and screenless dialogue interactions--Provided quarterly updates to board members on progress against roadmap and customer presentations to communicate strategic value of the productProduct Manager (December 2014 - August 2015)I was the first PM hired at MindMeld (fka Expect Labs) and worked on the developer platform for building natural language voice interfaces used by over 1800 developers.

Growth Team: August 2012 - September 2013Product manager and data scientist for new user experience.Projects--Contact Join Notification: Defined and led the development of a notification system for generating inbound connections to new members--New member onboarding: Analyzed and communicated strategy across product teams for driving sign-ups through registration funnel and address book import optimizations--Mobile vs. Desktop entry points and usage: Worked with the mobile team to define a unified framework for measuring the user engagement impact (organic vs. transactional) of mobile traffic to LinkedIn--Most Valued Member email marketing campaign: Delivered insights for identifying the top X% of members within industry, skill, and demographic segmentsTalent Solutions Business: April 2011 - July 2012Projects--Job seeker propensity model: What is the likelihood that a person will change jobs?My team developed and put into production a model for measuring a user's "flight risk" based on behavioral, demographic, and network signals. The scores from the model were used for targeting and relevance in job-related products including Jobs You May Be Interested In, Job seeker premium subscriptions, and Recruiter (enterprise product).--U.S. employment trends 2008-2011: Published for a discussion led by Barack Obama and Jeff WeinerDelivered insights about U.S. employment trends for discussion at a town hall meeting led by Barack Obama and Jeff Weiner. These were published as part of the 2011 Economic Report of the President.Infographic: http://blog.linkedin.com/wp-content/uploads/2011/09/lnkd_infographic_f_11.png--Sharing platforms and the content ecosystem: Understanding the engagement impact of sharing across networksDefined success metrics for evaluating platform partnerships including Twitter, Hootsuite, and others. Provided a comprehensive view of sharing activity across channels which informed LinkedIn's platform strategy.

I was the lead for car pricing and analytics. My involvement spanned across many aspects of running Hotwire's car rental business including inventory forecasting, pricing optimization, geographical market segmentation, competitive analysis, and email marketing.Projects--Multivariate Discrete Choice model for pricing car margins (markups). Led model development, implementation, and subsequent A/B testing which resulted in an XX% lift in contribution margin ($XM in incremental profit on an annual basis).--Customer Lifetime Value (CLV)Starting from a RFM framework (recency, frequency, monetary value), built a model for segmenting customers (accross all Hotwire businesses). This became the driving tool for measuring churn and led to the development of a customer loyalty program.--Hackday winner, Car Upsell marketing campaignConceived of and implemented a data-driven email marketing campaign aimed at delivering luxury car rentals to customers at an equal or lesser price as their original booking. Cash prize and private team lunch with Dara Khosrowshahi, CEO of Expedia.--Carbon offsets for travel: business partnership with TerapassBrought executive leadership on board to sponsor an industry-first cost matching program for selling carbon offsets alongside travel.

Built monthly financial performance and forecasting reports and presented insights to executive team. Monitored daily business trends and was the first point-of-contact for understanding fluctuations in performance metrics.