Neha Krishnakumar Email & Phone Number

Toronto, Ontario, Canada

- Triaged the incidents and set up priority/severity depending on the number of users impacted/number of locations impacted.- Conducted vulnerability assessments and optimized encryption processes, achieving seamless integration with existing IT systems without impacting performance.- Engaged in continuous learning and applied up-to-date cybersecurity practices to uncover vulnerabilities, contributing to the safety and security of widely used software and platforms.

Toronto, Ontario, Canada

e-Leadership for Online Learning> Conducted comprehensive literature reviews to stay ahead of emerging trends, challenges, and best practices in e-leadership and online learning environments.> Led and coordinated research initiatives on e-leadership, driving team collaboration and ensuring timely project completion> Applied qualitative data analysis tools like Atlas.ti to uncover key insights and evaluate the impact of e-leadership practices.> Facilitated training sessions on qualitative research methodologies and effective digital tool usage, significantly enhancing participants' research skills and knowledge.

Canada

Ontario, Canada

Ontario, Canada

> Created and presented materials focusing on leadership principles within the Durham Youth in Policing workshop for high school students.> Utilized gamification techniques within the presentation to demonstrate and elucidate various aspects of leadership in diverse situations.

Toronto, Ontario, Canada

India

> Organized awareness initiatives, utilized emails, ServiceNow tickets, and phone communications to secure elevated compliance levels and ensure top-quality attestation outcomes.> Responsible for devising strategic plans for change and releases across multiple simultaneous deployments, managing rollout/rollback procedures, appropriately categorizing all changes, setting change and release schedules, and allocating implementation resources.> Conducted validations in both PAT and Prod environments following deployments, releases, and patching activities to guarantee the smooth operation of the application.> Addressed ServiceNow Incident tickets by evaluating their priority/severity levels, aiming for optimal customer satisfaction.> Formulated and implemented an annual Disaster Recovery plan, conducting testing regularly to uphold service continuity during disasters or system failures.> Analyzed, troubleshooted, and promptly notified business partners and stakeholders in case of production issues.> Recognized chances to consistently automate and minimize routine manual tasks.

India

> Familiar with Sail Point Identity IIQ.> Solid professional background in Service Requests, Incident Management, Change Management, Compliance, and Audit Management.> Skilled in overseeing security operations and providing support during on-call duties.> Proficient in overseeing the complete user identity and access lifecycle management, from onboarding to termination.

Masters Of Management, Business Administration, Management And Operations

Credits : Ethics in Organization, Supply Chain Management, Leadership in Organization, Marketing Management, Project Management, Financial.

Professional Diploma, Advanced Embedded Systems And Iot, A+

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, Cgpa - 8.25

Computer Science, Cgpa - 9.2

CBSE