ExperienceConcentrix, 6th of October, CairoMy job was to assist customers with queries regarding their placed orders and to give them solutions with issues they faced upon receiving their parcels.Vodafone international services (UK account), 6th of October, CairoI was responsible for assisting UK customers with their contracts with Vodafone, helping them with their bills and upgrading to higher contracts as my position was in the billing department.Teleperformance Egypt, New CairoRecruitment Specialist,• Contributed to mass hiring according to the monthly hiring plan• Conducted an average of 200 phone interviews every month to assess candidates’suitability for the job• Created a pool of qualified candidates through various sourcing activities and internetsearches• Supervised HR recruitment system through validating employees’ information and auditupdating system• Verified all new applicants' information to ensure accurate documentation of employees’records.Teleperformance Egypt, Talent Management Specialist• Conduct fully structured assessment centers for managerial and mid-managerial levelvacancies• Implement and supervise succession plans and career mapping plans• Observe KPIs for mid-managerial level to maintain performance• Mentor newly promoted candidates and support them during the probation period• Analyze organizational development and plan future employment needs• Conduct full job analysis for entry-level staffing needs• Develop and maintain the company's competency frameworkAdditional SkillsEnglish speaker (Fluent)Microsoft Office (Word, Excel) “Excellent”