• Collaborated closely with R&D and Customer Success teams to ensure optimal performance of hardware and supporting software, meeting the specific requirements of clients.• Expertly sustained the hardware lifecycle by conducting thorough troubleshooting, effectively diagnosing faults, and replacing defective hardware components. • Skillfully performed re-baking or reinstallation of operating system software and managed the decommissioning and retirement processes.• Maintained… Show more • Collaborated closely with R&D and Customer Success teams to ensure optimal performance of hardware and supporting software, meeting the specific requirements of clients.• Expertly sustained the hardware lifecycle by conducting thorough troubleshooting, effectively diagnosing faults, and replacing defective hardware components. • Skillfully performed re-baking or reinstallation of operating system software and managed the decommissioning and retirement processes.• Maintained meticulous daily reporting data to provide accurate and up-to-date information for senior management, facilitating informed decision-making and ensuring effective follow-up.• Demonstrated exemplary leadership qualities by setting a positive example, promoting a collaborative work environment, and actively contributing to the achievement of team goals as one of the most senior members. Show less

• Strengthened end-user cyber security by provisioning sensor components to meet client requirements and delivering them as network monitoring hardware. • Operated through US, EU, CA and AU region virtual instances; moreover, integrated volatile configs into the sensors serially through command-line interface.• Streamlined configuration management by deploying and storing volatile configuration files in a GitHub repository, ensuring accessibility and version control.• Adopted… Show more • Strengthened end-user cyber security by provisioning sensor components to meet client requirements and delivering them as network monitoring hardware. • Operated through US, EU, CA and AU region virtual instances; moreover, integrated volatile configs into the sensors serially through command-line interface.• Streamlined configuration management by deploying and storing volatile configuration files in a GitHub repository, ensuring accessibility and version control.• Adopted effective communication with clients by utilizing Zendesk ticketing software to handle external and internal data requests promptly and professionally.• Demonstrated proficiency in internal ticketing processes by leveraging Jira as a comprehensive tool for managing and resolving customer issues efficiently. Show less

• Utilized clients' specifications to assemble, image, and customize workstations and laptops.• Offered Tier-2 technical support at the desktop level, software installation and upgrades, hardware installation, file backups, and system and application configurations.• Administered systems and provided IT support, ensuring accurate organizational units in Active Directory.• Successfully resolved software, hardware, and networking problems for diverse clients through remote… Show more • Utilized clients' specifications to assemble, image, and customize workstations and laptops.• Offered Tier-2 technical support at the desktop level, software installation and upgrades, hardware installation, file backups, and system and application configurations.• Administered systems and provided IT support, ensuring accurate organizational units in Active Directory.• Successfully resolved software, hardware, and networking problems for diverse clients through remote troubleshooting.• Effectively communicated with employees and clients through email and phone, coordinating tasks and addressing inquiries.• Undertook additional responsibilities as directed by senior management. Show less