Responsibilities:• Resolving complex electronics and electrical inquiries from other Jaycar stores across Sydney Metropolitan region• Managing in-store customer and employee technical concerns and resolve promptly• Managing daily operational tasks to deliver an excellent environment for customers• Promote safety regulations and Support health & Safety of staff and customers• Actively reviewing business processes and policies and find gaps to improve “ways of working”Achievements:• Established customer confidence by applying my technical knowledge to deliver best outcomes for them, resulted in retention of the regular clientele• Achieved a “GO-TO Person” status for all the staff and clients in need for technical guidance and advise• Always maintained “Exceeding Expectations” status for annual KPI review• Promoted to Staff supervisor within a span of 8 months from Sales assistant due to technical knowledge and implementation of solutions

Responsibilities:• Manage telecommunication inquiries and resolved them efficiently• Deliver timely resolutions through CRM tools to clients to meet SLAs• Leading a team of CSRs to resolve escalated issues and provide solutions to clientele for Vodafone UK• Ensure smooth case hand-over to shift-lead and rostered team• Train and mentor new staff to establish CRM tool skillsAchievements:• Cemented my communication, inter-personal, and leadership skills which helped me to fulfill execute my work in a professional manner• Promoted to team coach within a span of 2 months to supervise the new team

Responsibilities:• Collect data for solutions on creating hydro-power electricity generation• Assist the team leaders and management to design the hydro-electric powerplantsAchievements:• Learned new skills in the field of E&M designing of hydro-electric powerplants• Acquired knowledge for professional documentation of reports