Nehal Mohammed Email and Phone Number

Implemented a custom Lightning Component that reduced data entry time by 40%, resulting in a 25% increase in overall workflow efficiency for sales operations. Developed and deployed a Salesforce-integrated chatbot that increased customer query resolution rates by 35%, enhancing customer satisfaction scores. Automated complex reporting processes using Apex triggers and Visualforce pages, decreasing the manual reporting workload by 50 hours per month. Leveraged Salesforce Shield to enhance data security, resulting in a 60% reduction in unauthorized data access incidents. Built a Salesforce integration with AWS Lambda functions to handle data synchronization, which improved data accuracy and consistency across platforms by 95%. Redesigned the Salesforce object model to support internationalization, enabling the company to expand operations to three new regions, boosting regional sales by 45%. Customized Salesforce to enhance client management processes, resulting in an 18% increase in client retention rates. Configured and deployed Service Cloud solutions that decreased average case resolution time by 25%. Designed and implemented a suite of custom Salesforce reports and dashboards, improving visibility into key business metrics, which facilitated a 15% increase in sales forecasting accuracy. Performed the role of Salesforce Developer in the Organization. Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API. Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform. Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively. Used Data Loader, Informatic cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects. Created Wave datasets from using internal Salesforce data and external data sources Created CPQ process using Apttus CPQ and CL AppExchange tool in Quote. Integrated Apttus CPQ and CLM applications and automating processes on Salesforce platform. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. Used the sandbox for testing and migrated the code to the deployment instance after testing. Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances. Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation. Leading testing effort, test plans, and test data preparation for System Integration and UAT testing.

Performed the roles of Salesforce Developer and Administrator in the organization. Developed various Custom Objects, Tabs, Visualforce Pages and Controllers. Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation. Created and deployed Several Reports using salesforce.com platform. Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application. Developed and deployed workflows and approval processes for opportunities and products/ assets management. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns. Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity. Developed VF components in mobile apps. Created and used Email templates in HTML and Visualforce. Used the sandbox for testing and migrated the code to the deployment instance after testing. Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Created various Custom Objects and Custom Fields Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports. Implemented security settings, object level security, field level and record level security. Extensively used Tab permissions, Record Type and Page Layout permissions. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements. Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case. Created Workflow Rules, Workflow actions and time dependent actions. Configured Validation Rules based on business requirement. Implemented pick lists, dependent pick lists, lookup and master detail relationships. Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users. Created various Reports and Dashboards based on company's requirement. Configured and integrated Salesforce for Outlook. Arranged weekly webinars and trained end users to use SFDC application. Trained end users whenever a new update of Salesforce is made. Documented Salesforce fundamentals for easy understanding and navigation for business users Performed mass data imports using Apex Data Loader and Informatica Tool Developing, implementing and testing on the Sandbox environment. Managed Account Team Members. Wrote Apex Triggers to meet business requirements.