Customer Success Consultant
Current● Act as a techno-functional consultant and provide recommendations on processes● Configure and manage client’s instance on Darwinbox; Assist and Train clients to do it on their own● Drive product adoption and achieve process success for customers● Support clients during critical HR events like Appraisal, Increments etc.● Gather feedback on product experience during the entire customer lifecycle via targeted surveys● Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities● Share best practices with clients on how to achieve product success with Darwinbox