=>To lead the Presales team and collaborate closely with the sales team, delivering presentations and demonstrations to prospective and current Partners and Clients.=>To develop and lead the cybersecurity professional training which NativeDefence offers to partners and clients.

Infrassist works as a white-labelled, channel-only partner for MSPs by assisting them in managing their IT Services.A list of completed projects,• Developed and ensured the document required for ISO27001-2013 for Infrassist NOC and Help Desk Support service along with HR and Admin as well Sales departments. The audit was conducted satisfactorily and certified.• Created a framework for Infrassist help desk and NOC (Network Operation Centre) services.• Created an outline for a sales portal to manage firewall service.• Developed Odoo Infrastructure Support Service outline - Sales Catalogue.

I was responsible for identifying, designing, and implementing Network and Security projects to ensure and enhance Dishman Carbogen Amcis Ltd Network and Security needs as a Senior IT Manager.• All sites have L2/L3 switches, wireless networks, firewalls, end node security, NMS, and SEIM solutions. Solutions: Cisco L2/L3 Switches (i.e. 2960, 9200 & 3850 series), Cisco WLC 2500, Cisco ASA Firewall 5525 & 5516, Cisco Router 4321, Trend Micro Deep Security & Cloud One & Trend Micro Apex One solutions, Solarwind Log & Event Management & NMS solutions. • Troubleshoot the network and security issues and fix it without major business interruption.• Collaborate with third-party or OEM support teams on preventative maintenance activity and critical issue solutions.• Work with OEM manufacturers on innovative network implementations to improve network performance and security.• Work with third party vendor on VAPT project to remedy the identified weak area and network configuration gap.• Research several solutions and develop a comparison before presenting it to the management team for approval.• Identify the network's problem area and implement the necessary strategic strategies to fix it. • Develop and implement security policies, protocols, and procedures on a regular basis.• Information Security, End Node, and Network Security Policies Document Design and Development.• Prepare and conduct Cyber Security training for organization employees on a regular basis.• Prepare and present a monthly MIS report to management, along with an update on the ROI of existing solutions and recommendations for new ones.• Manage external audits, responding to all audit points and closing any gaps.• Review and Inspect Network performance and Security solution’s integrity.• Recruit and train a network security engineer to carry out his duties.• Facilitate and moderate the organization's various social events.

Digiwhiz is a company that offers a website design and development service.As a Branch Manager/Project Manager, I was in charge of making sure the Ahmadabad branch worked smoothly and efficiently. It's also important to make sure that each project runs smoothly, efficiently, and on time.• Review corporate HR rules against industry software standards and advise HR on how to update and post them on the internal intranet website.• Different free project management solutions were evaluated. Finally, a Jira product was offered for managing all Digiwhiz projects. Facilitated, introduced, and created the Jira Product on the cloud, which was successfully implemented across the firm for all tasks.• For each project, create and maintain a detailed project plan.• Regularly hold internal meetings to discuss daily work status and check-ins for upcoming releases.• After each project phase is completed, hold a 'Retrospective' meeting.• All SEO initiatives are tracked, so Digiwhiz clients receive monthly keyword ranking, Google Analytics, and PPC progress reports.• To keep the management team up to date on project / program status reports on a regular basis.

• Lead the L3/L4 engineering support team for various network Security Products developed at Sophos and provide leadership and guidance to the team in order to provide timely support for Sophos products and helping them work in conjunction with Sales Engineering , Customer Support and Product Engineering teams. • Define new process after Sophos acquisition for Sophos Family products.• Evaluate various tools for the new process like Jira ,Sophtrac and Confluence.• To facilitate extensive onsite (at Sophos offices across Globe ) as well as offsite product training to Sales Engineering and customer support teams for major product releases . • As Beta Manager ensure rapid adoption and on time feedback of Sophos Beta releases.• Liaison with internal functions including product management , engineering and other service functions to improve customer satisfaction.• Designated for implementing Problem Management Analysis within Organization to ensure problems are resolved within their SLA and review major problems as well as Support Quality.

• Expansion of team (which was executed successfully up to 22 members) to enable round the clock engineering support for Cyberoam Products to customer facing teams.• Provide inputs to Product Management to define road-map and business strategy.• Business Requirement Document to Feature Teams to help them develop software which meets business needs. • Analysis of Third Party Products like Fastvue, Webroot, Replify, McAfee and RSA logging to keep the product on par with competitors.• Lab for recreation for complex customer scenarios.• Design document review.• Product training for New joiner and Customer facing Teams.

• Setup as well as functionalize Customer Engineering Department with 2 team members to provide 8x5 engineering support for then Elitecore security products to customer facing teams. • Recruitment of Configuration Management Team.• Define process to execute engineering support and establish SLA based approach and responsibilities.• Review various support tools and select best fit for the process which were RT for support calls and Jira for Defect & Feature management.• Prioritize the defects for Maintenance release and Features for major releases as well as maintain product backlog.• Technical consultancy to all product supporting department like documentation, Marketing , Sales and Business development teams.• Responsible for the weekly reviews, performance analysis and improvement. • Handling product escalations , vulnerabilities reported from field and to mitigate them in time.

• Leading Team for SIP Simulation Tool Project.• To facilitate implementation & verification of SIP simulation tool GUI & CLI.• To monitor proper allocation of team to QA and other operations.• To execute product demonstration and explaining the testing task to prospect clients and successfully delivered SMM Demonstration to Nortel at Ontario, Canada.• Debugging of failure test cases as well as customer end issues, ensure patches and track them.

Software Developer for MM NAS group, R&D division at UbiNetics - Bangalore. Major responsibility : • Software Development• Code Review• Bug Fixing• Unit Test Scripting• Validation Testing

Handled LOOP-IP 6610 router project wherein developed JAVA applet for managing E1/T1 router and embedded HTTP server for uploading the applet to router. Also secured the existing CLI of router through modifying SSH Server.

• Went through complete Software Development Life Cycle (SDLC).• Pivotal part of cross-functional teams involving designing, documentation, Software Development, Test Tool Development & Integration • Optimization of code by review and verification of new features as per the 3GPP standards Omnitel and China Mobile trial• Bug Resolution

Designing and developing software for PALM OS on C using CodeWarrior.