Neha Mulangil Manojkumar Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Recruiting candidates using the Applicant Tracking System (ATS) and developing a positive work environment by fostering teamwork, encouraging open communication, and promoting employee engagement initiatives result in.
• Conducting behavioural interviews, negotiating offers, streamlining onboarding processes by integrating employee records into Ceridian Dayforce, and improving new hire efficiency by 20%.
• Administering employee data, payroll timesheets, and benefits processes using the Human Resource Information System (HRIS) tool Ceridian Dayforce, ensuring accuracy and compliance with federal and state regulations.
• Developing and managing weekly employee shift schedules for the team, ensuring optimal coverage for peak business hours while adhering to labour laws and budget constraints.
• Coordinating shift swaps, time-off requests, and absentee management, maintaining seamless operations and minimizing staffing shortages, hiking performance management by 30%.
• Managing and supporting the store head with operations and data documentation in a fast-paced environment, multi-tasking, and delivering the company standards to the peak level.

Vancouver, British Columbia, Canada

• Led the team for higher performance and motivated with constructive feedback, resulting in a 20% improvement in management satisfaction and maximizing the store's sales potential and profitability by 25%.
• Provided comprehensive training and development in product knowledge, software operations, customer service techniques, and sales strategies, resulting in an 18% increase in overall sales performance.
• Set clear performance expectations for the team, regularly providing constructive feedback and support, leading to a 20% improvement in stakeholders' satisfaction scores and a reduction in customer complaints by 25%.
• Managed inventory levels effectively, conducting regular stock counts and coordinating with the team for timely replenishment, reducing out-of-stock incidents by 10% and ensuring customer product availability.

Vancouver, British Columbia, Canada

• Cultivated and nurtured lasting customer relationships, resulting in a 25% increase in repeat business and positive word-of-mouth referrals.
• Demonstrated exceptional customer service skills, promptly resolving customer inquiries and complaints, resulting in a 90% customer satisfaction rate and positive online reviews.
• Consistently achieved and surpassed sales targets by leveraging product knowledge, excellent communication, and persuasive selling techniques, contributing to an 18% boost in overall sales revenue.
• Maintained a visually appealing and well-organized sales floor, ensuring products were attractively displayed and adequately stocked, resulting in a 30% increase in product visibility and customer engagement.
• Processed customer transactions with precision and efficiency, handling cash, credit, and other payments according to store procedures, achieving a 99% accuracy rate and maintaining high customer trust.

Vancouver, British Columbia, Canada

• Handled cash points efficiently in a fast-paced environment, with 99% accuracy and speed.
• Developed organizational skills, replenishing the stock and ensuring to meet the needs of every customer resulting in an 8/10 customer happiness.
• Demonstrated exceptional customer service skills, promptly resolving customer inquiries and complaints, resulting in an 82% customer satisfaction rate and positive online reviews.
• Collaborated with cross-functional teams to implement customer feedback, resulting in a 12% improvement in-store processes and an enhanced overall store experience.

Kerala, India

• Excelled in documenting and maintaining structured organizational records, ensuring easy information retrieval and a streamlined workflow.
• Played a key role in financial matters, meticulously rechecked payment confirmations, and contributed to a payment accuracy rate of 97%.
• Skillfully managed and coordinated scheduling by creating batch-wise timetables for enrolled students, leading to optimized class utilization and improved student experience.
• Demonstrated strong analytical skills by documenting responses, conducting eligibility checks, and contributing to data-driven decision-making processes.
• Produced detailed analysis reports, including registration form analysis and monthly success rate analysis, providing valuable insights for strategic planning and achieving an 80% increase in program success.

Kerala, India

• Supervised 11 batches for IELTS & English, collaborated with 20+ instructors to lead 500+ students to success.
• Introduced engaging instructional classes that encouraged over 773 students to participate, a 28% improvement compared to previous teachers.
• Managed all IT infrastructure, including on-premises and depleting the margin of error by 32% in the cloud server and services of the department.
• Conduct security incidents and threats, and address system vulnerabilities through Microsoft Sentinel, leading to a well-organized database.

Bengaluru, Karnataka, India

• Volunteered in many Waste Management programs by cleaning polluted environments and sorting the wastes into recycling, organic, garbage, hazardous and electronic, resulting in high self-satisfaction and a better safe.
• Volunteered to teach children in grades 1-6 interestingly in a rural government school at Solur Village, Karnataka, India, and learned their values and cultures.
• Cordially participated in outreach programs like Traffic Awareness and volunteered to make placards, resulting in much public appreciation.
• Took part in many Walkathons on Suicide Prevention, AIDS Awareness, and the Importance of Water Conservation- organized by the Wildlife Awareness and Conservation Club, which helped me to provide general awareness to.
• Volunteered at Meta Fest in stage decoration help, coordination of people, food distribution, refreshments, and cleaning, resulting in a grand Fest for everyone to enjoy and learn from.
• Volunteered in making homely food and its distribution to teachers at their farewell party, which gave me immense pleasure since it was a token of love to my teachers.

Master Of Business Administration - Mba, Human Resources Management| Administration |General

Activities and Societies: Awards & Achievements ● Certificate of Achievement: Learning for Success | University Canada West (UCW) Jan..

Bachelor Of Science - B.Sc, Chemistry, Environmental Science And Botany

Concentration 1: Chemistry, Concentration 2: Environmental Science, Concentration 3: Botany. Courses: Organic, Inorganic & Physical.